Field Customer Success Manager (Client Management I) - REMOTE

Field Client Success Manager

Belong. Thrive. Make a Difference.

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growth and profitable company, we help caregivers harness data for human health. We honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.

JOB OVERVIEW

As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution.

This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution.

The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use)

Your Direct Impact

The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence.

Responsibilities

• Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships
• Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
• Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools
• Analyze usage metrics and develop strategic action plans to improve performance and engagement
• Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements
• Track visit outcomes and progress against client KPIs in a structured and organized way
• Support new client go-lives and implementation initiatives in the field
• When not working with a client in the field, lead virtual trainings and client engagement to support Limber's strategic initiatives

Requirements

• Licensed Physical Therapist or Occupational Therapist
• 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
• Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
• Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
• Self-starter with the ability to work independently while remaining highly accountable
• Strong problem-solving skills and ability to adapt in real time
• Highly motivated by performance and commission-based earning structures
• Comfortable with extensive travel mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
• An active driver's license in good standing is required
• Must have reliable access to a major airport for regional travel
• Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms

Salary Range: $64,000.00 - $80,000.00 USD + up to $20,000 OTI

A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.