Hotel General Manager

Job Description

Job Description

Full Job Description

* Ensure that all policies, procedures, and standards are in place regarding the brand, ownership, and state policies.

* Follow all safety and security guidelines for cash handling, guest relations and hotel personnel.

* Always provide exceptional service to all guests.

* Oversee all operational activities with a positive attitude and sense of teamwork.

* Maintain and improve all hotel standards daily.

* Maintain excellent guest scores and QA scores.

* Help to develop the yearly budget with the accounting team, while maintaining that budget for the year, reaching both the Revenue goal and the GOP goal.

* Conduct all hiring, training, and HR processes at the hotel level.

* Work with the sales team to find new sources of business, meet all top accounts and help as needed.

* Work with housekeeping to ensure all cleanliness standards are achieved.

*Work with Maintenance to ensure the building and all the rooms are in working order.

*Develop relationships with vendors with the ability to negotiate pricing.

*Create a positive work environment.
Job Requirements

* Able to work in a fast pace, always changing work environment with a professional and positive attitude.

* Able to understand P&L, GOP, payroll processing, AR accountability and revenue generation.

* Able to multi-task and handle working in different areas of the hotel as needed.

* Excellent Guest Relation skills.

* Excellent ability to train and motivate team members.

* Experience with IHG system is a plus. ***