Claims Manager - Houston, TX | Full-Time

About Us

GAC Enterprises LLC is a construction company supporting telecom, utility, and infrastructure projects across the United States. Our Compliance team protects the business and our customers by managing claims, mitigating risk, and reinforcing operational accountability.

The Role

We're looking for a Claims Manager to oversee and manage claims related to utility damages, operational incidents, accidents, and service disruptions. You'll ensure claims are investigated, documented, processed, and resolved efficiently - partnering with Operations, Legal, Safety, Fleet, customers, and insurance carriers to mitigate risk and strengthen accountability.

What You'll Do

- Oversee and manage claims related to utility damages, operational incidents, and service disruptions

- Review, investigate, process, and resolve internal and external claims

- Ensure all claims documentation, records, incident reports, and supporting materials are maintained and submitted timely

- Evaluate cause, liability exposure, operational impact, and claim validity

- Monitor claims trends and operational risk patterns to identify process improvements

- Serve as primary point of contact for claims-related communication

- Collaborate with vendors, contractors, customers, legal teams, insurance carriers, and operational leadership

- Maintain accurate reporting on claims status, financial exposure, trends, KPIs, and operational performance

- Identify operational risks and recurring issues to reduce future claims and incidents

- Collaborate with Safety, Operations, Fleet, and Compliance on incident prevention

Requirements

What We're Looking For

- 4-6+ years of experience in claims management, utility operations, insurance coordination, or risk management

- High school diploma required; Associate's or Bachelor's in Business, Insurance, Risk Management, Legal Studies, or related field preferred

- Prior leadership or supervisory experience preferred

- Experience with insurance claims, operational incidents, or property damage investigations preferred

- Strong organizational, analytical, communication, and problem-solving skills

- Advanced Excel and proficiency in Microsoft Office / Google Workspace

- Experience with claims management systems and reporting platforms preferred

- Insurance, claims management, risk management, or compliance certifications preferred

- OSHA certification a plus; valid driver's license may be required

Working Conditions

Remote role with company-provided equipment. Some local or international travel may be required.

Benefits

Pay & Benefits

- $72,000-$80,000 per year

- Health, dental, vision, PTO, and additional benefits