ECommerce Live Sales Specialist Oakland ARC

Ecommerce Live Sales Specialist Oakland Arc

The Live Sales Specialist plays a key leadership role within the Ecommerce team, responsible for planning, hosting, and executing live sales events across designated platforms. This individual serves as the primary on-camera presenter and strategist, sourcing and curating merchandise, setting the tone for live shows, and driving viewer engagement and sales performance. The Specialist will work closely with support staff to ensure seamless show operations and deliver an exceptional customer experience during all live events.

Essential job functions include:

• Planning, hosting, and leading live sales broadcasts, providing engaging, confident, and energetic product presentations tailored to our live audience.
• Curating, sourcing, and preparing merchandise for live events, ensuring all items meet quality standards and align with current marketing and sales strategies.
• Overseeing setup and breakdown of the live show environment, including camera placement, lighting, sound, and backdrop or product displays.
• Serving as the main on-air talent, engaging customers through product storytelling, real-time interaction, and strategic promotion to drive conversions.
• Monitoring live chat during broadcasts, responding to inquiries, and addressing customer questions in real-time with accuracy and professionalism.
• Maintaining organized tracking of inventory and sales, collaborating with the Ecommerce team to ensure accurate fulfillment and post-sale documentation.
• Identifying trends, high-performing categories, and customer preferences, and adjusting live sale strategies accordingly.

Qualifications include:

• High school diploma or equivalent required; background in marketing, performance, retail, or a related field is preferred.
• Proven experience in live selling, ecommerce, or content creation, especially in high-volume or customer-facing roles.
• Confident and engaging presence; comfortable speaking and presenting on camera.
• Ability to work collaboratively in a team environment.
• Capable of multitasking and performing well under pressure with minimal supervision.
• Verifiable experience in identifying high-quality and designer brand merchandise.
• Organized, detail-oriented, and capable of making quick decisions in a fast-paced, live environment.
• Social media or livestreaming experience is a plus.

Physical requirements include:

• Ability to stand, walk, and remain active for extended periods.
• Ability to lift, move, and carry merchandise weighing up to 20 pounds.
• Manual dexterity to assist with setup and manage merchandise handling.
• Visual acuity to help assess product quality and presentation standards.
• Ability to perform various repetitive motion tasks.
• Ability to work in warehouse environments with varying temperatures, high noise and/or dust levels, and potentially slippery surfaces.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

Salvation Army Western Territory