Workforce Management Systems Administrator

Workforce Management Systems Administrator

Location: Charlotte, NC - 100% Onsite

Duration: 6 month C2H

Interview Process:

1. First Round Video Interview

2. Second Round In-Person Interview

Key Skills / Keywords

UKG | Workforce Management | WFM Systems Administration | System Administrator | Time & Attendance | Payroll | Human Resources | Compensation | HRIS | Workforce Compliance | Scheduling | Timekeeping

Position Overview

Client is seeking an experienced Workforce Management Systems Administrator to take ownership of the daily administration, configuration, accuracy, and operational readiness of its Workforce Management (WFM) and workforce compliance systems.

This is a true system administration role . The successful candidate must have hands-on experience administering and configuring WFM or Time & Attendance systems and possess a strong understanding of system concepts-not simply experience with workforce modeling or end-user functionality.

The WFM Systems Administrator will serve as the primary system administrator and data steward, partnering closely with Payroll, HRIS, Human Resources, Operations, and other departments. The role will be responsible for system configuration, troubleshooting, audits, compliance, upgrades, testing, documentation, and user support.

Excellent communication and interpersonal skills are essential , as this position will interact extensively with multiple departments and business stakeholders.

Qualifications

• Associate's degree in Business, Human Resources, Information Systems, or a related field OR five (5) years of equivalent experience.
• Bachelor's degree preferred.
• 4+ years of hands-on experience administering Workforce Management, Time & Attendance, or comparable workforce systems.
• Hands-on system administration and configuration experience; candidates with only workforce modeling or end-user experience will not be suitable.
• Experience with UKG Workforce Management (WFM) or an equivalent Workforce Management/Time & Attendance platform.
• Strong understanding of WFM system concepts, configurations, business rules, and operational processes.
• Experience supporting payroll-related processes and/or HRIS integrations preferred.
• Experience working in multi-site and hourly workforce environments preferred.
• Strong written and verbal communication skills with the ability to work effectively across multiple departments.

Experience

• UKG Workforce Management / UKG Pro Workforce Management
• Time & Attendance systems administration
• Payroll and HRIS integrations
• Multi-site workforce environments
• Ticketing systems such as ServiceNow or Cherwell
• Workforce compliance and labor regulations
• FLSA and applicable federal/state labor requirements

Knowledge, Skills & Abilities

• Strong understanding of Workforce Management and Time & Attendance systems.
• Ability to configure, administer, maintain, and troubleshoot WFM systems independently.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and process orientation.
• Ability to identify and resolve timekeeping, scheduling, pay-rule, and payroll-related issues.
• Excellent communication and customer-service skills.
• Ability to collaborate effectively with HR, Payroll, HRIS, Operations, and other business functions.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong documentation and organizational skills.
• Ability to use ticketing systems to track, prioritize, and resolve system requests.
• Understanding of federal and state labor laws, including FLSA, preferred.