Director of Nursing

Job Description

Job Description

Benefits:

• Dental insurance
• Health insurance
• 401(k)

Job Overview:
The Director of Nursing (DON) provides clinical leadership and oversight of nursing services while managing the day-to-day administrative and office operations of A&G Infusion Nursing Services, Inc. This position promotes safe, high-quality patient care, supports nursing personnel, maintains regulatory compliance, and oversees administrative processes, personnel records, office operations, and coordination among nursing, intake, and company leadership.

Essential Duties and Responsibilities

1. Clinical Leadership and Nursing Oversight

• Provide clinical leadership and guidance to nursing personnel to support safe, effective, patient-centered care in accordance with physician orders, established care plans, professional standards, and applicable regulations.
• Develop, implement, and maintain nursing policies, procedures, and clinical protocols, including those related to infusion therapy, vascular access, laboratory draws, and patient safety.
• Coordinate with nursing personnel, pharmacies, prescribing providers, patients, caregivers, and other healthcare professionals to support continuity of care and timely resolution of clinical concerns.
• Review and address clinical incidents, patient complaints, changes in patient condition, and other patient safety concerns, ensuring appropriate follow-up and escalation.
• Identify opportunities to improve clinical practices, patient outcomes, and quality of care.

2. Nursing Personnel, Training, and Compliance

• Support nursing recruitment, onboarding, orientation, and ongoing professional development.
• Oversee or coordinate the verification and tracking of nursing licenses, credentials, certifications, clinical competencies, and other required qualifications.
• Coordinate clinical training and competency assessments and provide feedback, coaching, and corrective guidance regarding nursing performance and adherence to established protocols.
• Monitor nursing documentation for completeness, accuracy, and timeliness, and follow up on deficiencies as appropriate.
• Support compliance with applicable federal and California regulations, professional standards, licensing requirements, contractual obligations, payer requirements, and company policies.
• Participate in quality assurance, performance improvement, clinical audits, incident investigations, and corrective action activities as needed.
• Maintain the confidentiality and security of patient information in accordance with HIPAA and applicable privacy requirements.

3. Office Management and Administrative Operations

• Oversee daily office operations, administrative workflows, office supplies, equipment, correspondence, telephone calls, faxes, mail, and other general office needs.
• Maintain organized electronic and physical filing systems, business records, and administrative documentation, and support the effective use of company software and electronic systems.
• Coordinate office calendars, meetings, appointments, and administrative activities as needed.
• Prepare reports, correspondence, forms, and other administrative materials and provide management with updates on operational matters as appropriate.
• Coordinate with intake and administrative personnel to support nursing assignments, patient service needs, nurse availability, and timely communication of operational requirements.
• Identify administrative inefficiencies and recommend improvements to office procedures, recordkeeping, and workflows.

4. Human Resources and Organizational Support

• Coordinate or assist with recruitment and onboarding administration, including preparing, distributing, collecting, and maintaining required personnel paperwork.
• Maintain personnel records and support tracking of training, evaluations, required documentation, and other HR deadlines.
• Coordinate administrative processes related to employee status changes, resignations, terminations, and other personnel matters as directed by company leadership.
• Support the communication and administration of company policies, procedures, forms, internal announcements, and employee engagement activities.
• Respond to routine administrative and personnel inquiries and refer sensitive employee relations, disciplinary, clinical, or legal matters to the appropriate company representative.
• Facilitate communication among company leadership, nursing personnel, intake staff, and other authorized stakeholders.
• Participate in management meetings, operational planning, and process improvement initiatives as needed.
• Perform other related duties consistent with the position and the organization's operational needs.

Required Qualifications

• Current, active Registered Nurse (RN) license in California, in good standing.
• Clinical nursing experience appropriate to the responsibilities of the position.
• Knowledge of nursing practices, patient safety, clinical documentation, and applicable healthcare regulations.
• Strong leadership, organizational, problem-solving, and time-management skills.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency in Microsoft Office and the ability to learn electronic clinical documentation and administrative systems.
• Ability to manage competing priorities, maintain accurate records, and handle confidential patient, personnel, and business information appropriately.

Preferred Qualifications

• Experience in nursing leadership, clinical supervision, or nursing management.
• Experience in home infusion nursing, infusion therapy, vascular access, or a related clinical specialty.
• Experience in healthcare office management, administrative operations, HR support, or compliance tracking.
• Experience with nurse training, competency assessments, credential management, or quality improvement.
• Bachelor's degree in Nursing (BSN) or a related field; advanced degree or relevant professional certification preferred.