Customer Service Representative

Job Description

Job Description

We are looking for someone who wants to be a part of a team, puts clients first, is can-do/results-driven, and likes a good challenge to find new ways to take care of clients.

Experienced customer service/inside sales person - with sign industry or equivalent experience preferred. Sign/print Industry/Service Advisors have done well in our industry.

We have a nonsmoking, drug-free environment.

We are located in North Arlington.

If this is you, then let's talk.

Compensation:

$17 - $21 hourly

Responsibilities:

• Create records of customer interactions and follow up to ensure all questions have been answered
• Ensure customer account information is up-to-date
• Respond to customer inquiries, product and service questions, and customer complaints

• Follow up with clients on estimates and orders on a timely basis

• Listen to clients and make recommendations on product solutions

• Enter orders into our Point of Sale system (Called Corebridge)

• Take payments on orders as well as deposits

• Perform daily closeout

• Work with clients to help determine their needs. Many are repeat clients

• Business-to-business clients (primarily)

Qualifications:

• Display strong communication skills, active listening skills, and personal skills
• Strong knowledge of customer interface and interaction
• High school graduate, G.E.D. recipient, or equivalent

• Ability to explain and offer appropriate products to clients and use a consultative approach

• Ability to manage several projects simultaneously

• Enjoy a fast-paced environment

• Strong communications skills

• Computer proficiency (email, Point of Sale Systems, etc.)

• STRONG MATH, SPELLING, and GRAMMAR SKILLS ARE ESSENTIAL

• Attention to detail

• Proactive when it gets slow to follow up with prior clients

• Willing to pitch in and help in other areas as needed

About Company

Image 360 Arlington is part of a 300-plus-member franchise company in the sign industry. We primarily serve regular business-to-business clients with signage, decals, Window Graphics, Vehicle Graphics and Wraps, Wall Signage, Dimensional Lettering, Monument Signs, ADA Signs, etc.

Our Center just celebrated 28 years in business this year.