Specialist, Experience Collection

The Experience Collection Specialist supports, enhances, and develops the Club's Once in a Lifetime Journeys (OIAL), European Villas, and Events programs. The Specialist Trip Leads or Jr. Manages ~4–8 Journeys, Villas, and Events annually, evaluates processes, and assists the Journeys Management Team with ongoing projects.

KEY RESPONSIBILITIES

Trip Leadership & Operations Trip Lead or Jr. Manage ~4–8 OIAL Journeys, European Villas, and Events annually; serve as mentor for other Trip Leads. Conduct and lead site inspections with partners; serve as onsite lead when Trip Manager is unavailable. Draft and distribute Member‑facing communications, mail merges, and trip information forms. Manage pre‑trip logistics: birthday/anniversary cards, amenity packing, sales collateral, and travel binders. Maintain trip files, monitor satisfaction scores, run reports, and assist with post‑trip surveys. Program Development & Launch Brainstorm, research, and develop new OIAL Journeys, Villa experiences, and Events; create presentations for leadership. Manage RAS (Reservation Allocation System) setup, residences grid, allocation, manifests, and post‑RAS communications. Collaborate with Marketing to develop collateral, maintain website content, Journey Guides, and Trip Planners. Work with Legal and partners to develop contracts; liaise with IT on system setup and property codes. Billing & Budget Assist in establishing trip proformas/budgets; maintain billing spreadsheets and process payment requests. Send reservation and billing data to Finance; handle cancellations, refunds, and vendor payments. Attend monthly BVA meetings; set billing reminders and ensure prompt, accurate billing with Accounting. Training & General Support Train Trip Leads and new hires on manifest handoffs, site inspections, and the art of member travel. Assist in interview, selection, and onboarding of Ambassador Trip Leads; collaborate on projects. Oversee experience webinars, vendor payments, and department amenities. Attend weekly OIAL, Communications/Sales, and All Company meetings; present at MSM as needed. Other duties as assigned.

QUALIFICATIONS

3–5 years of related experience or a bachelor's degree (or equivalent combination). 1–3 years as a Trip Lead; 2–3 years of Account Management experience. Background in event management, high‑end hospitality, or travel; experience with affluent clientele. Excellent verbal and written communication; professional demeanor in conflict resolution situations. Strong attention to detail, organizational skills, and ability to multitask in a fast‑changing environment. Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel including Mail Merge and budgeting); Salesforce and SharePoint a plus. Hybrid work environment. Must be at Downtown Denver office 2-3 days a week. Ability to travel domestically and/or internationally ~20% of year (international trips may be 14 days at a time) #J-18808-Ljbffr Exclusive Resorts, LLC