Automotive Service Advisor

Service Lane Assistant

Sheehy Auto Stores is seeking a motivated, enthusiastic professional to join our team as a Service Lane Assistant. In this position, you will be the initial contact for our arriving service customers. The Service Lane Assistant is tasked with ensuring our customers feel welcome when they arrive at the dealership and assisting the customers within the service department.

Responsibilities

• Greet customers, direct them to the appropriate dealership representative, and send them to the waiting area.
• Communicate with appropriate dealership staff about customers' arrival and needs.
• Work hand in hand with the service department to keep scheduled appointments on track.
• Answer inbound service calls, assisting customers with scheduling and ordering parts.
• Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)
• Update or enter new customer information into CRM as appropriate
• Other duties as assigned

Requirements

• Previous dealership experience is a plus!
• Strong verbal and written communication abilities
• Excellent listening skills with keen attention to detail
• Positive and friendly demeanor, and enjoy interacting with customers
• Must be able to work in a fast-paced environment
• Ability to pass a pre-employment background screening, Motor Vehicle Records check, and drug test
• Must have a valid drivers license

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer.