Associate Director, Customer Insights & Engagement — Neuroscience

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary:

The Associate Director, Customer Insights & Engagement leads brand analytics and insight-generation for the U.S. Neuroscience business. This is fundamentally a brand analytics role: the majority of the mandate is tracking brand performance, understanding key drivers of the business, and supporting demand planning, drawing on market research as one input among several. The Associate Director works under the guidance of the Senior Director, Neuroscience Commercial Analytics & Insights, while operating with a high degree of autonomy on day-to-day insight delivery.

Key Responsibilities:

• Own the brand analytics agenda for a Neuroscience launch brand — tracking performance against launch goals, translating volume and share movement into a clear "what's driving the number" narrative for brand leadership.

• Integrate and synthesize data across sources — APLD, IQVIA, Symphony/SHS, claims, specialty pharmacy/hub data, patient chart data, and BrandImpact — into a single, reliable view of brand performance.

• Build and maintain predictive models and performance dashboards (TRx/NBRx trending, demand planning, decile-based targeting effectiveness, patient persistency/adherence, payer mix impact) that give brand teams an early read rather than a rearview mirror.

• Lead quarterly and ad hoc brand performance reviews — diagnosing over/under-performance versus forecast and recommending resource reallocation across channels, segments, and geographies.

• Define and track the KPI framework used by brand leadership to evaluate performance — establishing metrics, targets, and reporting cadence, and evolving them as the brand matures.

• Commission and scope targeted primary or secondary market research where existing data can't answer the question.

• Map the end-to-end HCP and patient journey — from diagnosis through treatment initiation and adherence — to identify data gaps and translate findings into targeting recommendations for PSS, sales, and marketing.

• Partner on AI tool execution: act as the business-side partner for AI-powered analytics tools (e.g., conversational query interfaces), covering requirements, data-governance guardrails, and adoption with Brand teams.

• Collaborate with the Commercial Analytics Center of Excellence to ensure methodology, tooling, and reporting standards are consistent and reusable across the Neuroscience portfolio.

• Partner with Brand, Medical, Sales, and Access teams to proactively answer business questions, support senior leadership presentations, and provide data-based recommendations on strategic choices.

• Represent Customer Insights & Engagement in franchise-level forums, shaping how insights inform long-term Neuroscience commercial strategy.

• Champion a continuous-improvement mindset — surfacing emerging trends, tools, and best practices that elevate the organization's insight-generation maturity.

• Contribute to the transition from brand-specific analytics toward an enterprise-ready, scalable analytics playbook for future launches.

• This role does not have direct people management responsibilities but provides direction to junior analysts, peers, and vendor partners on project execution.

• Ensure all research, data use, and AI tool deployment adhere to BMS compliance, privacy, and governance standards.

Key Qualifications & Experience:

• 5+ years of experience in pharmaceutical/biotech brand analytics, commercial analytics, or demand planning, with a strong grasp of the key drivers of the business; neuroscience, psychiatry, or CNS therapeutic area experience strongly preferred.

• Bachelor's degree required; advanced degree (Master's, MBA, or PhD) preferred.

• Working familiarity with AI-enabled analytics tools (predictive modeling, generative AI query interfaces) in a commercial setting.

• Proven ability to synthesize secondary data and real-world/claims data into insights that hold up under senior leadership scrutiny.

• Strong stakeholder management skills, with experience influencing cross-functional and governance forums without formal authority.

• Proficiency with industry-standard data sources and platforms (IQVIA, Symphony/SHS, APLD, claims) and modern analytics/BI tooling.

• Excellent written and verbal communication skills — able to translate complex analytics into a clear, decision-ready narrative for non-technical audiences.

• Strategic Collaborator — a trusted advisor to brand teams, bridging insights, strategy, and execution.

• Customer-First Mindset — champions understanding and serving patients and providers across every engagement touchpoint.

• AI-Forward Builder — excited to shape how AI and advanced analytics get used in practice, not just in theory.

• Enterprise Mindset — balances brand-specific needs with broader Neuroscience and BMS commercial analytics priorities.

• Innovative Thinker — anticipates where the market and the tooling are headed, and moves the team there early.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Princeton - NJ - US: $167,540 - $203,013

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: T he summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to View email address on us.fitly.work. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:

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If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at View email address on us.fitly.work. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1604582 : Associate Director, Customer Insights & Engagement — Neuroscience