Multi-Site Facility Manager

ISS Facility Services – People Make Places Lead Operations. Drive Excellence. Create Exceptional Workplace Experiences. At ISS, our people make places. We are looking for a hands-on, customer-focused Multi-Site Facility Manager who is energized by day-to-day operations, team leadership, and consistent service delivery across multiple local client sites. Reporting directly to the Senior Facility Manager, this role translates account strategy and client expectations into reliable daily execution. The Multi-Site Facility Manager coordinates facility services across an assigned local portfolio, leads self-performance teams, manages third-party contractors, monitors service quality and costs, and resolves operational issues before they disrupt the workplace experience. This position serves as the primary day-to-day operational contact for assigned sites and escalates material risks, financial concerns, and strategic decisions to the Senior Facility Manager. If you are a visible, service-minded leader who enjoys working across multiple locations and helping teams deliver their best work, we invite you to join us. What You'll Do As the Multi-Site Facility Manager, you will oversee the daily delivery of integrated facility services across multiple local sites. You will balance in-person site presence with remote coordination, maintain consistent standards, and adapt execution to each location’s operating needs. Working within the direction, budget parameters, and service strategy established by the Senior Facility Manager, you will lead frontline teams and service partners with a safety-first, hospitality-driven mindset. Day-to-Day Multi-Site Operations Coordinate daily facility operations across an assigned portfolio of multiple local sites, ensuring services align with contract requirements, client expectations, and ISS standards. Maintain a regular site presence and use operating knowledge of each location to address issues quickly, minimize disruption, and support employees and guests. Implement standard operating procedures, work schedules, service routines, and site-specific requirements established for the account. Monitor work orders, inspections, service requests, recurring tasks, equipment needs, and open operational issues through completion. Support local projects, moves, events, and service changes as assigned by the Senior Facility Manager. Maintain accurate site records, reports, logs, and operational correspondence. Team & Contractor Leadership Provide direct day-to-day leadership to self-performance teams across assigned sites, including work allocation, scheduling, coaching, training, and performance follow-up. Coordinate and oversee third-party contractors and service providers, confirming scope completion, service quality, safety compliance, documentation, and timely issue resolution. Build one integrated service culture across ISS employees and contractor partners, with clear expectations for accountability, hospitality, responsiveness, and collaboration. Identify staffing, capability, and training needs; partner with the Senior Facility Manager and People & Culture on workforce actions and employee relations matters. Support recruiting, interviewing, onboarding, and development of site-based team members as needed. Ensure teams and contractors follow client rules, ISS policies, site procedures, and applicable labor requirements. Client & Stakeholder Support Serve as the primary day-to-day operational contact for assigned sites and build productive relationships with local client stakeholders. Provide timely updates on service performance, open issues, planned work, and operational risks. Respond to concerns with urgency and professionalism, coordinating corrective actions and escalating significant or recurring issues to the Senior Facility Manager. Gather site feedback and operational insights to support account reviews, service improvements, and decision-making. Deliver a consistent, high-touch workplace experience for employees, guests, and client teams. Financial & Service Performance Manage assigned site cost centers and operate within approved budgets, purchasing controls, and delegated authority. Review labor usage, contractor performance, invoices, supplies, and operating expenses; identify variances and recommend corrective actions. Support the Senior Facility Manager with forecasting inputs, budget planning, performance reporting, and validation of services received. Monitor service-level commitments, key performance indicators, quality inspections, and customer feedback; implement practical improvements to strengthen outcomes. Identify day-to-day efficiencies and value opportunities without compromising safety, compliance, or service quality. Compliance, Safety & Risk Promote a safety-first culture and ensure assigned sites follow Health, Safety, Environment, and Quality (HSEQ) requirements. Conduct or coordinate inspections, toolbox talks, required training, incident follow-up, and corrective actions within assigned responsibility. Maintain audit-ready documentation and adherence to contractual, regulatory, client, and company requirements. Identify operational, people, vendor, and facility risks; take immediate action within authority and elevate material concerns promptly. Support emergency response, business continuity, and site readiness activities for the assigned local portfolio. What You Bring Required Qualifications 4+ years of facilities management, workplace services, property operations, or a related field, including experience leading teams or service delivery across multiple locations. Experience supervising self-performance employees and coordinating third-party contractors or outsourced service providers. Demonstrated ability to manage daily operations, competing priorities, customer concerns, and service issues in a fast-paced environment. Working knowledge of facility operations, vendor management, safety practices, quality controls, and service-level expectations. Experience monitoring operating expenses, labor, invoices, purchase activity, or site cost centers. Experience working in unionized environments or with complex labor structures. Strong communication, customer service, organization, decision-making, and problem-solving skills. Proficiency with Microsoft Office and the ability to learn work order, reporting, and operational systems. Ability to travel routinely between assigned local sites and respond to operational needs as required. Valid driver’s license where driving is required for the assigned portfolio. Preferred Qualifications Bachelor's degree in Facility Management, Business, Engineering, Hospitality, or a related field. Experience supporting film, production, broadcast studio, technology, entertainment, corporate office, or hospitality-driven environments. Experience supporting account startups, transitions, service expansions, or operational change. Professional certification such as IFMA FMP, CFM, or a related credential. Key Success Factors Deliver consistent, reliable day-to-day service across every assigned site. Lead self-performance teams and contractor partners as one coordinated operation. Build trusted relationships with local client stakeholders through visibility, responsiveness, and follow-through. Resolve routine operational issues independently and elevate significant risks with clear facts and recommendations. Maintain control of site-level costs, documentation, compliance, and service performance. Create a safe, welcoming, hospitality-driven workplace experience. Why Join ISS? At ISS, we connect people and places to make the world work better. We offer an inclusive culture where innovation, collaboration, and professional growth are encouraged. You'll have the opportunity to make a meaningful impact while working alongside talented professionals who are committed to delivering exceptional workplace experiences. People Make Places. Start Building Your Future with ISS Today. Physical Demands & Work Environment Must possess valid state driver’s license; may be required to travel via car within a specific metropolitan region Prolonged periods walking or standing Must be able to lift, carry, and place up to 50 pounds at a time Must be able to work schedules that include days, nights, weekends, and/or holidays as needed ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $144000.00 per year - $155000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above. HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements. #J-18808-Ljbffr ISS Facility Services - North America