Account Manager

Company RepresentativeGeneral Summary: Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.Customer Relationship ManagementDevelop and maintain strong relationships with key decision-makers and influencers in each customer facilityExecute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunitiesProvide and coordinate technical support on all essential products and services for customersFollow up on all sales leads in a timely and professional mannerSales & Revenue ManagementManage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plansDevelop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accountsIdentify and pursue new customer development opportunities within and surrounding the assigned territoryDefine and execute strategies for target accounts to maximize market penetrationManage territory-specific blanket orders to optimize profitability where applicableQuoting & PricingGather necessary information to prepare accurate quotations for customer requestsNegotiate premium margins during the quote preparation process to maximize order profitabilityFollow up on quotation opportunities and document all activity in the contact management systemStrategic Planning & PerformanceDemonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage")Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory PlanSubmit corrective action plans for territories performing below 90% of sales targetsOperational SupportCoordinate with purchasing to identify sourcing solutions for customer requirementsSupport accounts receivable efforts by facilitating customer communication and payment resolution when requestedParticipate in resolution of overstock inventory situations where applicableSubmit itinerary, call reports, and expense reports in accordance with company policy and proceduresSupplemental Job FunctionsBuilds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethicsDocuments customer concerns and participates in their timely resolutionParticipates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnershipsParticipates in internal and external training programs to enhance product knowledge, sales skills, and industry expertiseParticipates in corporate onboarding and orientation programs as requiredPerforms other duties as assigned or requested to support team and organizational objectivesKnowledge, Skills and Abilities RequiredBachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience)Three (3) years of experience in sales-related role—industry specific preferredPrevious experience working on a computer--CRM experience preferredAbility to be available for 24-hour customer supportValid driver's licenseAbility to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance complianceExotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.