Manager, Claims Customer Service

Responsibilities Lead and develop a team of 12–15 associates Set performance expectations and oversee daily operations Champion a culture of empathy, professionalism, and accountability Coach and support associates through regular feedback Serve as a point of escalation for complex customer and associate issues Leverage data and observations to identify trends Partner with leadership and cross-functional teams Foster team engagement by recognizing contributions Support additional initiatives and responsibilities as needed Requirements 2+ years of experience leading, coaching, and developing high‑performing teams Strong verbal and written communication skills Ability to analyze and interpret data Demonstrated ability to adapt to change, manage evolving priorities High level of professionalism and accountability Bachelor's Degree or a minimum 4+ years prior leadership experience Prior leadership experience in a contact center environment, specifically Claims contact center #J-18808-Ljbffr