IT Systems Support Specialist

Job Description

Job Description

SEEKING AN IN-OFFICE CANDIDATE WHO IS CURRENTLY ESTABLISHED IN DENVER - NEITHER A REMOTE POSITION NOR A RELOCATION

Our mission is to help independent insurance agency owners grow successful businesses by providing:

• Best-in-class carrier contract options
• Continuous training and support
• Extensive carrier relationships and alignment
• Transparency between Premier and agency owners

POSITION SUMMARY:

THIS IS AN ON-SITE POSITION

This role is ideal for an IT professional looking to expand their experience across endpoint management, cybersecurity, cloud administration, networking, and business applications within a growing organization

As an IT Systems Support Specialist at Premier Group Insurance, Inc., your primary role is to assist in ensuring consistency and minimize downtime for on-site, and remote employees’ workstations and peripheral devices. The primary areas of focus include,identifying inefficiencies in work flows among users, detecting and fixing security vulnerabilities, along with communicating new features, hotfixes, updates, and errors with the effected users and the development team.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Troubleshoot and resolve technical issues with computer hardware and software
• Identify and resolve networking issues
• Assist with tracking of inventory of workstations and users assigned
• Consistently log errors, pending items, and enhancement requests
• Primary focus on IT technical responsibilities, including and not limited to:

1. Device Management : Maintain device inventory, security, and configuration standards; install required applications on staff devices and ensure compliance with company policy
2. Device & Peripheral Procurement : Order, configure, and deploy laptops, desktops, and peripheral equipment (monitors, docks, keyboards, headsets, etc.) for staff
3. Contractor & Remote Access Support : Coordinate with offshore and remote contractors to provision the tools, systems, and access required for their assigned roles
4. General IT Support :  Provide day-to-day technical support to staff, including issues related to devices, email, VoIP, Microsoft 365 applications, browsers, printing, Wi-Fi, operating systems, and system registry settings
5. Network Management : Monitor network traffic and enforce network policies to maintain the security of the organization's network; evaluate and implement improved rule sets and security practices while minimizing external access points. Manage access points, firewalls, VLAN configuration, VPN connectivity, and Ethernet infrastructure
6. Endpoint Security (CrowdStrike) : Manage endpoint protection using CrowdStrike; maintain proficiency in configuring EDR policies and other CrowdStrike modules deployed across the organization
7. Device & Security Policy Management (Intune) : Maintain proficiency in Microsoft Intune to manage device compliance and security policies organization-wide
8. Azure Cloud Resource Management : Manage Azure cloud resources, including IAM security policies, resource usage monitoring, and cost analysis
9. Email Security : Manage email security through KnowBe4 phishing simulation/training and additional vendor-based quarantine and filtering services
10. Password Management (Keeper Security) : Administer Keeper Security for organization-wide password management and credential security
11. Google Workspace Management : Manage Google Workspace for internal users, including supporting the sunsetting and migration process from?Google Workspace to Microsoft
12. User & License Provisioning : Oversee user provisioning, deprovisioning, and licensing across systems and vendors, including Entra ID, Adobe, Monday.com, VoIP, and Microsoft Office
13. VoIP / Softphone Management : Set up and manage the VoIP system and softphone application for staff
14. Disaster Recovery & Backup : Ensure all company devices are properly backed up and can be restored in the event of data loss, maintaining organizational disaster recovery readiness
15. Building Security Access : Manage physical building security access systems and permissions
16. Remote Support (RDP) : Use remote desktop tools (RDP) to troubleshoot and resolve issues for remote staff
17. Internal Tools & Systems Support : Support staff use of internal, front-facing IT tools and platforms such as SharePoint, CRM, and AMS
18. Departmental Support : Assist other IT team members as needed, helping reduce workload by supporting PGI-specific workflows and processe

This role is ideal for an IT professional looking to expand their experience across endpoint management, cybersecurity, cloud administration, networking, and business applications within a growing organization

MINIMUM REQUIRED SKILLS & QUALIFICATIONS:

• 2 years of experience as an IT Technician or similar role
• Experience with fixing and upgrading computer hardware components
• Experience supporting Microsoft 365 environments required. Exposure to Azure, Intune, CrowdStrike, firewall administration, and VPN technologies highly preferred. Training provided for the right candidate.
• Ability to work independently and manage multiple priorities
• Minimum Computer Systems and Networking Associates Degree or related certifications

PREFERRED SKILLS:

• Strong prioritization and time management skills
• Quick learner/coachable
• Be familiar or willing to adapt hybrid Agile?methodology?for working on assignments
• Ability to multi-task with accuracy
• Proficiency in EzLynx Management System or other Agency Management System
• Strong critical thinking and troubleshooting skills
• Able to work on other project(s) as assigned
• Willingness to expand scope and job functions

WHAT WE OFFER:

• Competitive salary and benefits
• Opportunity to make a significant impact on a growing organization
• Professional development and certification support
• Exposure to multiple business-critical platforms and enterprise workflows
• Collaborative, innovative, and growth-oriented work environment

Employment Type: Full-time, On-site

Hours: Mon- Fri 8:30 – 5/5:30

Travel: None

Compensation Information:

• Pay Range: $32.50 - $37.50
• Total Compensation = Pay + Benefits
• Non-Exempt (hourly)

Benefits include:

• Health insurance
• Dental insurance
• Vision Insurance
• Life insurance
• Short-Term Disability
• Long-Term Disability
• Retirement – 401k
• Paid Time Off
• Sick Leave
• Holiday pay
• Birthday Off
• Anniversary Day Off
• Floating Day Off
• Onsite fitness room
• Free parking
• Great location (DTC), close to many eateries

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Apply today for the opportunity to work with one of the largest, fastest growing, award winning, independent insurance agencies in the US.