General Manager

WHO WE ARE
At Polaris Pharmacy Services, we're more than a pharmacy - we're a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we're raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job - we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

OVERVIEW

In this pivotal role, you will lead Polaris Pharmacy Services, spearheading the development and implementation of strategies aimed at enhancing operational excellence and delivering superior customer service within the designated pharmacy. As the General Manager, you will play a crucial role in guaranteeing operational excellence by ensuring the accurate delivery of medications to the appropriate destination at the designated times.

RESPONSIBILITIES

• Run the operational performance of a designated pharmacy to achieve operational targets while maintaining all federal, state, and local compliance requirements.
• Ensures appropriate resources are mobilized and operating effectively to meet customer commitments. Consults with internal partners to develop action plans to address customer risks and opportunities.
• Use expertise in supply chain and pharmacy operations to ensure improved processes and create optimal efficiency of a pharmacy location.
• Implements enterprise-wide standard processes, programs, and procedures within a pharmacy location.
• Ensure medication delivery routes meet customer needs.
• Accountable for training and engagement of pharmacy staff to deliver on pharmacy goals.
• You are responsible for coaching and development of direct reports.
• Operate with strong business intuition; hold responsibility for overall location operation metrics, employee engagement, and compliance.

Required Qualifications:

• Operations management experience, including responsibility for managing workflow, resources, quality, and compliance.
• Bachelor's Degree or related experience

Preferred Qualifications:

• A Licensed Pharmacist in the State of practice and good standing.
• Demonstrated track record of operations management.
• Demonstrated track record of maintaining and improving customer satisfaction.
• Relevant sectors include healthcare and customer service.
• Demonstrated ability to diagnose operational challenges and deliver solutions in real-time.
• Demonstrated ability to hold teams accountable in a fair, supportive, and equitable manner.
• Demonstrated ability to drive operational improvements and related metrics.
• Track record of proactively tackling issues in a timely and decisive manner, while keeping broader organizational dynamics in mind.
• Demonstrated abilities to perform under pressure, adapt to changing dynamics, and find solutions that satisfy multiple customers of the business.
• Track record of building high-performing teams and developing key talent.
• Demonstrated track record of leading using Polaris Leadership Competencies

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently.
• May be necessary to work extended hours as needed.
• May lift and/or move up to 50 pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

HOLIDAY & PTO POLICY

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS - for full-time employees

• Medical, Dental, Vision, and Life Insurance.
• 401K (available for Part Time & Full Time EEs)
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program