Medical Device Quality Complaints Investigation Technician

Pay Range: $25.05hr - $31.99hr Job Overview: Support the Complaint Investigation Services (CIS) Laboratory by performing technical investigations of returned medical device complaints, documenting results, and supporting complaint handling activities in a compliant and timely manner. This position may also support decontamination operations, laboratory activities, and quality improvement initiatives based on business needs. Key Responsibilities: Perform investigations, testing, and analysis of returned complaint products. Document findings and investigation results in applicable quality systems. Ensure product traceability and proper handling of returned products. Collaborate with Manufacturing, R&D, Quality, and Regulatory teams to support investigations. Support complaint trending, and risk reviews as needed. Maintain laboratory equipment, calibration records, and work areas. Assist with updates to procedures, work instructions, and process improvements. Maintain compliance with quality system, safety, and training requirements. Support product decontamination activities, including handling, processing, and documentation of returned products as required. Qualifications: Associate degree in a technical or scientific field, or equivalent combination of education and experience. Minimum 1 year of experience in Quality, Manufacturing, Laboratory Operations, Medical Devices, or a related field. Strong troubleshooting, documentation, and organizational skills. Ability to work independently in a regulated environment. Preferred Qualifications: Experience with complaint investigations, failure analysis, or laboratory testing. Knowledge of medical device quality systems and complaint handling processes. Experience with product decontamination, biohazard handling, or returned product processing. Educational background or hands-on experience in Electronics Technology and Mechanical Technology or related technical disciplines. Experience troubleshooting electromechanical or medical device products preferred. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.