Team Manager Home Care

The Team Manager leads the Patient Care Team to supervise, evaluate, and coordinate the interdisciplinary team; ensure continuity of care from admission to discharge or bereavement transfer; advocate for patients and coordinate with social services and community health care providers involved in the team\'s patients; maintain patient records from intake through discharge or bereavement. Responsibilities Directs all patient care services for the team, including volunteer and bereavement, ensuring services are integrated components of the interdisciplinary plan of care. Reviews information on pending admissions, new admissions (assessments and history), and alive discharges to verify eligibility and appropriateness criteria are met. Collaborates with the team physician and attending physician on palliative care measures for pain and symptom management. Ensures complete and accurate data and documentation to support recertification decisions, and that decisions are made in a timely manner. Reviews imminent alive discharges to assure effective discharge planning. Monitors the type and level of team services (staffing, medications, home medical equipment, supplies, level of care changes) to ensure they are appropriate and responsive to patient/family needs and expectations. Manages the team schedule and ensures 24/7 coordination of services for all patients on the team. Facilitates team meetings, ensuring interdisciplinary input into updates and revisions of the plan of care as needs evolve. Participates in on-call rotation. Staff Supervision and Management Interviews, selects, trains, supervises, evaluates, and dismisses team staff in conjunction with the Patient Care Administrator. Assures staff competence and performance through field visits, documentation reviews, and in-service training on VITAS values, hospice principles, and team growth needs. Acts as a resource and mentor for staff on clinical issues, documentation, inter- and intra-team problem solving, and customer service behavior. Oversees staff and volunteer schedules and workload distribution to meet productivity expectations. Reviews and approves payroll, ensuring accurate time, mileage, and expenses are documented. Quality Improvement/Regulatory Compliance Monitors clinical records and team activities to ensure accuracy, completeness, and compliance with VITAS policy and regulatory bodies. Develops and implements performance improvement activities in response to service issues and participates in quality and service improvement programs. Ensures completion of proactive patient/family satisfaction surveys and implements quality improvement measures and standards. Assists with surveys and requests from regulatory bodies as directed by local programs. Performs substantive chart reviews to ensure evidence of quality care. Participates in Outcomes Management and annual program review. Performs utilization review of continuous care and inpatient levels of care for all patients on the team. Customer Service/Sales/Marketing Addresses problems/grievances/service failures experienced by patients, families, physicians, MCOs, or other stakeholders with team members, vendors, and other VITAS departments, resolving them promptly. Analyzes customer service issues to identify causes and works with the team to improve performance. Communicates with patients/families and attending physicians when patient considerations arise to seek satisfactory solutions and reduce unnecessary revocation. Regularly visits LTC and Contract Bed facilities to ensure care plan integration and customer satisfaction, and discuss criteria for determining appropriateness. Participates in inservices to customers with team members and program staff. Engages in professional, voluntary, or community service organizations. Cost Containment Verifies/approves admitting IPOC diagnosis, treatments, staffing, and supplies. Monitors resource utilization to ensure cost-effective delivery of services. Controls productivity, labor, and related patient care costs relative to the budget. Approves all bills/invoices related to patient care services. Professional Development Attends in-services, educational seminars, and workshops. Develops and pursues professional growth goals and objectives. Mentors newly hired Team Managers. Qualifications Reliable transportation with appropriate license and insurance coverage for driver and passengers. Private telephone in home. Knowledge of the principles and practices of primary medical and nursing care, with working knowledge of oncologic nursing and palliative care. Understanding of interpersonal dynamics within an interdisciplinary health care team and knowledge of dying and bereavement processes. Working knowledge of the VITAS information system (Vx) and ability to use management reports. Two years of supervisory experience or equivalent in a health care organization. Education Bachelor\'s degree preferred. Current and valid RN license to practice in the state where the VITAS program is located.

SPECIAL INSTRUCTIONS TO CANDIDATE - EOE/AA M/F/D/V

#J-18808-Ljbffr VITAS Healthcare