Registration Support Representative

Registration Support Representative 

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. 

Job Summary

The Vehicle Registration Support Representative is a detail-oriented, motivated, and organized professional who delivers exceptional customer service to Vitu clients. This role involves interpreting and applying relevant provisions of the California Vehicle Code and supporting registration processes. The ideal candidate will either have, or be willing to develop through training, a strong understanding of DMV regulations, policies, and procedures related to vehicle and vessel registration and titling.

Key Responsibilities

● Travel to client sites daily to support vehicle registration processing

● Respond to customer and internal team inquiries with professionalism, accuracy, and a positive attitude

● Audit and verify registration documents to ensure compliance with DMV policies and company procedures

● Communicate with customers regarding documentation errors and provide clear guidance for resolution

● Process new and used vehicle registrations accurately and efficiently

● Facilitate the movement of paperwork between clients and the DMV, ensuring timely and complete submissions

● Support the customer service team with DMV-related questions and assist in determining requirements for special processing applications

● Provide subject matter expertise and guidance on vehicle registration processes

● Deliver exceptional customer service to all Vitu clients.

Minimum Qualifications and Experience

● High School Diploma or GED required

● 1-2 years of experience in vehicle registration, title processing, or customer service

● Valid California drivers license and reliable transportation required

● Strong attention to detail and ability to follow procedures

● Excellent organizational and time management skills

● Effective written and verbal communication skills

● Basic computer proficiency (Microsoft Office, data entry)

● Ability to work independently and as part of a team

● DMV or vehicle registration experience is a plus, but not required

● Vitu will provide full training for motivated and enthusiastic candidates

Compensation -

The hourly range for this position is: $24-$25.50

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization. 

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.