Construction Customer Service Coordinator

Job Description

Job Description

As a Construction Customer Service Coordinator at Storm Master Gutter , you will serve as a key link between our customers, installers, sales team, and field operations. This role is ideal for individuals with a background in construction, roofing, gutters, remodeling, home improvement, or contractor services who enjoy working with customers and keeping projects on track.

You will be the primary point of contact for homeowners and customers throughout the project lifecycle, helping coordinate communication, document project details, and ensure an exceptional customer experience from start to finish.

Key Responsibilities:

• Communicate professionally with homeowners, contractors, installers, and internal team members.
• Handle inbound and outbound calls regarding scheduling, project updates, service requests, and customer inquiries.
• Accurately document customer interactions, job details, and project notes in company systems.
• Coordinate and support day-to-day project communication between customers and field teams.
• Perform data entry and maintain accurate customer and job records.
• Send emails, scan and organize project documents, and assist with customer and contractor web portals.
• Help resolve customer concerns and ensure projects progress smoothly and efficiently.

Preferred Qualifications:

• Experience in construction, roofing, gutters, siding, home improvement, restoration, or a related trade preferred.
• 1-2 years of customer service, project coordination, administrative, or construction support experience.
• Comfortable communicating with customers, contractors, and field personnel.
• Basic proficiency with Microsoft Office (Outlook, Excel, Word).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and thrive in a fast-paced construction and service environment.

Hourly Rate: $16.00-$22.00 per hour, depending on experience

Schedule: Monday-Friday, 8:30 AM-5:00 PM

Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The employee must be able to lift light to moderate weights and sit for extended periods while working at a computer.

Benefits:

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company-paid life insurance
• Longevity Stock Program
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Storm Master Gutters is part of the Installed Building Products (IBP) family of companies. Honesty, integrity, friendly service, and clear communication are fundamental to who we are. We have been specializing in rain gutters for more than 40 years. Storm Master Gutters' seamless rain gutters and leaf guard protection help ensure that rainwater flows properly, protecting your home and landscape from costly water damage.

Explore your next career opportunity and become part of the Storm Master Gutters team. Join Storm Master Gutters today!

EEO Statement
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.