IT Systems Analyst

About The Role Arbor Homes is currently looking for an IT Systems Analyst. This is a Tier 1 IT service desk role. The right candidate is a very likeable person with great “bedside manners,” a strong desire to help people and fix problems, solid desktop, and network support technical skills, and can work both independently and as part of a cohesive team. Why Arbor? Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We are looking for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us! What Will You Be Doing? Provide an exceptional customer service experience in a positive manner. Be a clear and positive communicator at all times. Collaborate with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention. Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request. Ask open ended, qualifying questions to identify and resolve internal customer’s needs as an entry level, Tier 1 technician. Ability to communicate well and in a professional manner through in-person conversation, phone calls, email, and chat or instant messaging, as well as the support ticketing system. Be diligent in creating tickets for walk ups to track volume and types of issues managed. Able to gather information, triage, obtain screenshots, ask questions, and create tickets. Responsible to ensure meeting room technology is in working order and support as needed to ensure upcoming meetings are successful with technological needs. Distributes new and replacement equipment for onboarding and tech refresh for employees. Brings ideas to add efficiencies and process improvements to role. Troubleshoot, repair, or replace equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc. Be on the leading edge of ensuring our company meets all necessary security requirements, adherence to policies and procedures. Familiarity with the following technology: Active Directory Microsoft 365 Cisco Meraki General Networking Laptop Imaging Multi-Factor Authentication Laptops, Dock Units, Monitors, and cabling Wi‑Fi, Bluetooth Mobile Phone device set up (IPhone) Microsoft Intune Security and Update Patching Remote Control support software Desktop / Laptop Hardware troubleshooting Microsoft Teams What Will You Bring? Customer service experience in a demanding environment while juggling multiple tasks at one time. Exceptional communication skills Education, experience, or certifications in a technical capacity Ability to execute and deliver results within the confines of an existing process. Willingness and eagerness to grow and learn and loves helping others. This is subject to change based on needs or if special circumstances should arrive. Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Arbor Homes participates in E‑Verify. #J-18808-Ljbffr