Care Manager

Job Description

Job Description

Care Manager:

• Full-time, benefits-eligible.
• FLSA Non-exempt, M-F 8-5.
• Wage DOQ DOE.
• Highly qualified candidates will be offered a higher wage.
• Must be able to pass a criminal background check.
• Candidate review begins on 10/30/2026, position open until filled.

Position Summary:

In alignment with the mission and vision of Blacktail Health, and under the direction of the Director of Behavioral Health and Lead Care Manager, the Care Manager provides care coordination and resource navigation services for an assigned patient panel. The Care Manager assesses patients for social drivers of health, identifies barriers to care, and connects patients with appropriate internal and community-based resources to address identified needs.

Working collaboratively with patients, providers, and interdisciplinary care teams, this position supports improved health outcomes, enhances access to care, and promotes patient engagement. The Care Manager serves as a primary point of contact for assigned patients and develops supportive, professional relationships that foster trust and continuity of care.

Position Requirements:

• Degree in social work, public health, human services, or related field highly preferred with higher wage classification for those with a degree.
• Experience in these fields may be considered in lieu of education.
• Experience: Prior experience in a healthcare setting or care/case management role preferred.
• Experience preferred serving a diverse population including those who are vulnerable and/or may have high needs.
• Must obtain valid CPR certificate within 30 days of employment and maintain throughout employment.

Essential Functions and Responsibilities:

• Because the Care Manager serves as a primary point of contact for an assigned patient panel, regular and reliable attendance is essential to ensure continuity of care, timely patient outreach, and effective care coordination.
• Serve as a primary point of contact for an assigned patient panel.
• Conduct assessments to identify social drivers of health and barriers to accessing healthcare services.
• Develop and implement care plans and resource strategies that support patient needs and goals.
• Coordinate internal and external referrals to healthcare, behavioral health, social service, and community-based resources.
• Maintain regular contact with patients based on individual needs and established care management protocols.
• Collaborate with providers, care teams, and community partners to address patient needs and improve care coordination.
• Conduct patient outreach activities to support preventive care, chronic disease management, care transitions, and identified healthcare priorities.
• Assist patients with appointment scheduling, completion of forms, applications, and other administrative processes that support access to services.
• Document all patient interactions, assessments, interventions, referrals, and outcomes accurately and timely within the electronic health record.
• Utilize motivational interviewing and other patient-centered engagement techniques to support behavior change and self-management.
• Provide compassionate, culturally responsive, and trauma-informed services to patients and families.
• Prioritize workload effectively, manage multiple responsibilities, and meet established deadlines.
• Maintain positive and professional relationships with patients, colleagues, community partners, and stakeholders.
• Demonstrate flexibility and adaptability in response to changing organizational and patient care needs.
• Comply with all organizational policies, procedures, and performance expectations.
• Support the mission, vision, and values of Blacktail Health.
• Perform other duties as assigned.
• May be assigned to specialty care management programs or service lines, including but not limited to Healthcare for the Homeless, Pediatrics, Mobile Health, or other designated populations and initiatives.

Knowledge, Skills, and Abilities:

• Knowledge of care coordination, case management principles, and patient-centered care practices.
• Knowledge of community resources and social service systems, including housing, transportation, food assistance, financial assistance, and behavioral health resources, preferred.
• Understanding of social drivers of health and their impact on health outcomes.
• Working knowledge of motivational interviewing techniques and behavior change strategies.
• Ability to establish rapport and build effective relationships with individuals from diverse backgrounds.
• Strong communication, interpersonal, and customer service skills.
• Ability to exercise sound judgment, maintain professionalism, and appropriately handle sensitive situations.
• Strong organizational skills with the ability to manage competing priorities and meet deadlines.
• Ability to assess patient needs, identify appropriate resources, and implement effective solutions.
• Ability to work independently while collaborating effectively within a multidisciplinary team.
• Proficiency with computers, electronic health records, and Microsoft Office applications.
• Ability to learn and effectively utilize clinic-specific software systems, including Epic.
• Strong verbal and written communication skills.
• Ability to maintain accurate records and documentation.
• Critical thinking and problem-solving skills.
• Ability to maintain confidentiality and handle protected health information appropriately.
• Interpersonal Self-Awareness - The ability to recognize the emotions and perspectives of others.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Instructing - Teaching others how to do something.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the intended audience.

Legal Concepts:

• Perform duties within the scope of education, training, experience, and assigned responsibilities.
• Maintain patient confidentiality and protect sensitive information in accordance with applicable laws and organizational policies.
• Comply with all federal, state, and local laws and regulations governing healthcare services.
• Maintain compliance with HIPAA, OSHA, and other applicable regulatory requirements.
• Recognize and report suspected abuse, neglect, exploitation, or other mandatory reporting concerns in accordance with legal requirements and organizational policy.
• Participate in required compliance, safety, and regulatory training activities.

Supervision:

• This position has no supervisory responsibilities.

Immediate Supervisor:

• Behavioral Health Director and Lead Care Manager; in their absence, designee.

Physical Demands/Working Conditions:

General office/clinic conditions are pleasant; good, clean working conditions where accidents and hazards are negligible.

• The position requires prolonged periods of sitting, standing, walking, and computer use.
• The employee must be able to communicate effectively with patients, staff, and community partners in person, by telephone, and electronically.
• Duties require the ability to read and prepare detailed documentation, occasionally bend, stoop, reach, and lift or carry items weighing up to 20 pounds.
• The position may require travel between clinic locations, community agencies, or outreach sites.
• The employee must be able to perform the essential functions of the position in a fast-paced healthcare environment with frequent interruptions and changing priorities.
• Work is performed primarily in a healthcare and office environment with frequent interaction with patients, families, community partners, and interdisciplinary care teams.
• The position may involve exposure to individuals experiencing behavioral health concerns, substance use disorders, homelessness, poverty, or other complex social and medical needs. Occasional community-based outreach may be required.

Blacktail Health is an Equal Opportunity Employer.