Customer Relations Representative

Customer Relations RepresentativeAs a Customer Relations Representative at Mount Kisco Chevrolet, you will play a key role in providing exceptional customer service and ensuring customer satisfaction. You will serve as the main point of contact for customers, addressing inquiries, resolving issues, and offering support in a professional and timely manner. This position requires excellent communication skills, a customer-focused mindset, and the ability to handle multiple tasks simultaneously.ResponsibilitiesManage inbound and outbound customer interactions through various communication channels, including phone, email, and live chatAddress customer inquiries, provide product information, and resolve complaints or concernsMaintain accurate customer records and update information as necessaryCollaborate with internal teams to ensure timely resolution of customer issuesFollow up with customers to ensure their needs are met and their concerns are resolvedIdentify opportunities for improving customer satisfaction and propose necessary changesManage Courtesy vehiclesRequirementsPrior experience in a customer service roleExcellent communication and interpersonal skillsStrong problem-solving abilitiesAbility to handle stressful situations with a calm and professional demeanorProficiency in computer systems and customer service softwareAbility to multitask and prioritize tasks effectivelyFluency in Spanish preferredHigh School DiplomaBenefitsCompetitive compensation of $20 - $22 per hour, plus monthly bonus for meeting goalsOpportunity for career growth and advancementComprehensive medical, dental, and vision insurance401(k) retirement plan with company matchPaid time off and holidaysEmployee discounts on vehicle purchases and servicesAbout the CompanyMount Kisco Chevrolet is a leading automotive dealership located in Mount Kisco, New York. With a commitment to delivering exceptional customer service, Mount Kisco Chevrolet has been serving the local community for over 20 years. Our team of dedicated professionals strives to provide a seamless and enjoyable car-buying experience for our customers. We offer a wide selection of new and used vehicles, as well as a state-of-the-art service center for maintenance and repairs. Join our team and be a part of our mission to exceed customer expectations. Mount Kisco Chevrolet is an equal opportunity employer and a drug-free workplace. As the fastest growing Chevy dealership in Westchester County, we are committed to hiring a diverse workforce with a dedication to delivering excellence in customer experience.