Pharmacy Technician

At AllHealth Network, we are committed to delivering high-quality behavioral health and integrated care services to our community. We value compassion, collaboration, integrity, and innovation while fostering an environment where employees can build meaningful careers and make a difference every day.

Position Summary

The Pharmacy Technician assists the Pharmacist in the daily operations of the pharmacy, including prescription processing, inventory management, medication preparation, and point-of-sale transactions. This role helps ensure the safe and accurate dispensing of medications while providing exceptional customer service to patients and supporting pharmacy initiatives that improve access to care.

Goals and Objectives

• Deliver outstanding customer service and exceed patient expectations.
• Respond promptly to patient needs and concerns.
• Escalate unresolved issues appropriately and ensure timely follow-up.

Pharmacy Operations

• Achieve and maintain competency in all pharmacy functions and workflows.
• Participate in cross-training opportunities across pharmacy operations.
• Identify opportunities to enhance efficiency, quality, and patient experience.

Pharmacy Growth and Outreach

• Support marketing and outreach efforts to expand pharmacy services.
• Educate staff and patients regarding available pharmacy programs and services.
• Participate in presentations, educational activities, and distribution of informational materials.

Key Responsibilities

• Greet patients and provide prompt, professional customer service.
• Process prescriptions accurately, including data entry, preparation, and dispensing support in accordance with state and federal regulations.
• Maintain accuracy and attention to detail throughout the prescription fulfillment process.
• Promote pharmacy programs and services to appropriate patients.
• Demonstrate professional telephone etiquette when managing inbound and outbound calls.
• Manage will-call inventory and return unclaimed prescriptions to stock according to established procedures.
• Maintain a clean, organized, and efficient work environment.
• Operate pharmacy software systems and point-of-sale (POS) systems accurately.
• Assist in training pharmacy staff on pharmacy systems and workflows.
• Support inventory management by ordering, receiving, stocking, and monitoring pharmacy supplies and medications.
• Remove expired or outdated medications and merchandise as directed.
• Maintain compliance with HIPAA and all applicable confidentiality requirements.
• Ensure accurate documentation and recordkeeping.
• Participate in staff meetings, trainings, supervision, and quality improvement initiatives.
• Adhere to all AllHealth Network policies, procedures, and safety standards.
• Complete all required Relias Learning and in-person trainings within established deadlines.

Additional Responsibilities

As needed and within the scope of practice, assist with:

• Staff training and onboarding
• Meds-to-Beds services
• Courier coverage and backup support
• Patient Assistance Programs
• Billing activities to ensure accurate claims processing and collection of patient and third-party payments
• Other pharmacy-related duties assigned by the Pharmacy Director, Pharmacy Manager, or Pharmacist

Qualifications

Education

• High School Diploma or GED required.

Experience

• Minimum of 12 months of pharmacy experience required.
• Strong working knowledge of pharmacy operations, medication dispensing processes, and inventory management.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Knowledge of medical terminology and healthcare systems.
• Basic mathematical and problem-solving skills.
• Proficiency with pharmacy software systems, Microsoft Office applications, internet-based programs, and office equipment.
• Ability to operate a multi-line telephone system.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently and collaboratively as part of a team.
• Demonstrated reliability, professionalism, and accountability.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Ability to lift up to 15 pounds.

Preferred Qualifications

• Experience working in a retail, specialty, behavioral health, or integrated care pharmacy setting.
• Bilingual skills are a plus.
• Experience with third-party billing and insurance processing preferred.

Qualifications

Education

Required

High School or better in Diploma/GED.

Licenses & Certifications

Required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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