Equipment Service Manager

Equipment Service Manager

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distributiondelivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

Imperial Brady has an Equipment Service Manager role available in Birmingham, AL! Join a strong and continuously evolving group, helping to continue to grow our business. If you're eager for your next opportunity, Imperial Brady is a great place to take that next step.

The Service Manager carries the service department's P&L and is responsible for service revenue and margin, technician productivity, customer satisfaction, and a safe, well-developed team.

This role requires travel within the Birmingham, Montgomery, and Tuscaloosa markets as needed.

You will:

• Lead all service operations, including field service, in-shop repairs, preventive maintenance programs, warranty administration, and parts fulfillment.
• Manage technician scheduling, dispatch, and daily operations while driving key performance metrics such as first-time fix rate, on-time completion, throughput, and backlog management.
• Oversee department financial performance, including P&L, labor, parts, warranty recovery, budgeting, and service profitability.
• Recruit, develop, and lead a high-performing service team while fostering a safety-first culture and ensuring compliance with company, fleet, and DOT regulations.
• Manage parts inventory, service fleet, tools, and shop equipment to support efficient and reliable service operations.
• Partner with the sales team to support service agreements, warranty programs, and post-sale customer support, serving as the primary escalation point for service-related issues.
• Establish, monitor, and report service KPIs while ensuring accurate documentation, billing, warranty claims, and ERP/service management system data integrity.

You have:

• 5+ years of experience in service, field operations, or equipment service management, including at least 2 years in a leadership role; preferably supporting industrial or commercial cleaning equipment or material handling equipment
• Demonstrated experience managing departmental budgets, P&L, or operating expenses
• Strong mechanical and technical aptitude with the ability to support equipment troubleshooting and repair operations
• Experience using service management, dispatch, and ERP systems to manage service operations
• Experience in B2B Distribution and knowledge of manufacturer warranty administration and claims processes a plus!
• Valid driver's license with a clean driving record

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.