Sales Support Administrator - onsite west of Pittsburgh, PA
AC Coy
Sales Support Administrator Manager
The A.C.Coy Company has an immediate opening for a Sales Support Administrator Manager role. Ideal candidates will optimize the sales/order fulfillment process.
Responsibilities
- Contribute to the processing of orders from international customers and guarantee their satisfaction
- Ensure the processing and administrative and IT monitoring of orders, ensuring that precise and fair information is disseminated.
- Process complex orders involving multiple options and references, international transport and compliance with contractual commitments specific to each customer
- Review quotations and validate items, pricing, customer setup, and ensure the quote is not signed without approved changes
- Verify approved quotation is converted into an accurate sales order and monitors the progress through the order to cash process
- Monitor margins and other KPI's/ Monitor a dashboard to follow up the performance of delivery / KPI on service
- Develop and implement order management processes and procedures to enhance efficiency and accuracy
- Provide administrative support in cases of export to new markets
- Analyze order data to identify trends, bottlenecks, and opportunities for improvement
- Manage and develop a team of order management specialists
- Collaborate with IT to optimize order management systems and technology
- Monitor key performance indicators (KPIs) and report on order management performance
- Participate in the monthly Demand & Supply Review Meetings
Qualifications
Education: Bachelor's degree in business administration, Supply Chain Management or equivalent experience
- 3-4 years' experience with supporting a sales department
- Data entry/processing of orders including entering part #'s and pricing
- Monitoring of sales process
- Proficiency in ERP systems and order management software, preferably NetSuite, and MS Office
- Excellent communication and interpersonal skills demonstrating a customer-focused mindset
- Ability to coordinate effectively with cross-functional teams to achieve shared objectives
- Attention to detail and strong organizational skills
- Strong analytical and problem-solving skills
Vacancy posted 1 day ago
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