Registrar

Position Registrar I SGH Location 1202 Highway 60 Socorro, NM 87801-3914 Compensation Minimum Offer $16.36 | Maximum Offer $22.29 Job Type Part time, Non‑exempt Work Shift Varied Days and Hours (United States of America) Summary This role supports the patient encounter process by accurately completing registration tasks, ensuring precise data capture to prevent denials, and securing required financial payments at the time of service. The position verifies insurance eligibility, explains required documents, and uses contract knowledge to address provider network questions. It also provides patient comfort rounding, communicates delays, begins training on kiosk usage, and performs additional duties as assigned. Responsibilities Customer Service and Caring Practices: Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times. Ability to manage conflict and appropriately request the help of a supervisor when needed. Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays. Encounter Components: Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; Guide informed dialogue with patients and patients representatives regarding e‑signature documents and offer printed copies during each registration. Able to answer questions regarding hospital and departmental operations, policies and procedures, including but not limited to Provider Based Billing. Demographic data. Insurance critical elements. Investigate insurance eligibility via electronic tools. Financial Accountabilities: Collects identified patient financial obligation amounts including residual balance if applicable. Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center. Follows PMG cash handling policies and balances daily. Message Management: Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in‑basket pool to support operational aspects of patient care. Medical Record Components: Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management. Follows workflows to obtain incoming records, documenting receipt and preparing for scanning into the electronic health record. Facilitate paperwork completions for patients. Communicate effectively, document and follow pre‑determined workflows. Items may include; Prescriptions, Handicap Placards, Disability Forms, Patient Relations. Comprehend quality service connection to patient satisfaction and reimbursement. Manage patient relations in regard to late arrivals for pre‑scheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication. Patient Safety: Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manager to alert the clinical team. Assist in any manner the clinic team directs. Ensure registration area, waiting area and walkways are clear of any unnecessary items and are clean and neat. Report any concern that may create a safety issue. Annual competency completion of Clerical Staff during a Code Blue. Quality Improvement: Perform assigned patient care responsibilities, which may include: Overdue result letters Appointment reminder calls Rescheduling C.A.R.E.S Behaviors: Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter. Qualifications High school or equivalent. Nine (9) months of work experiences in office, healthcare or customer service environment is required. Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done while maintaining exceptional patient experience. Must pass EPIC competency for Registration at completion of Epic Clerical Training class. Attend Quarterly MSO meetings. Attend Staff meetings. Attend Employee Forums. Benefits All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance and other optional voluntary benefits. Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke free campuses. #J-18808-Ljbffr