Business Analyst Salesforce WFM

Job Title: Business Analyst with strong

Salesforce WFM Work Location & Reporting Address: St Louis MO Vendor Rate $65-70/hr Contract duration: 6 Interview Process (Is face to face required) Yes Key Skills

Business Analyst with strong Salesforce WFM

experience and proven expertise in technician scheduling routing and field operations applications. Must Have Skills Field workforce management (WFM) tool experience Hands-on experience with field dispatch workforce management tools such as Salesforce Field Service Oracle Field Service (TOA) ClickSoftware ServiceNow FSM or IFSClevest specifically involving technician scheduling route dispatch Eligible to workimization appointment capacity management or geofenced job execution Candidates WFM experience must be field mobile workforce not contact center agent scheduling. Nice to have skills Work directly with business stakeholders (not only within a BA team) with strong written and verbal communication skills up to VPlevel audiences. Strong analytical thinking stakeholder management and the ability to communicate clearly with both technical teams and senior leadership Detailed Job Description Field workforce management WFM tool experience Hands on experience with field dispatch workforce management tools such as Salesforce Field Service Oracle Field Service TOA ClickSoftware ServiceNow FSM or IFSClevest specifically involving technician scheduling routedispatch Eligible to workimization appointmentcapacity management or geofenced job execution. Candidates WFM experience must be fieldmobile workforce not contactcenteragent scheduling. Experience in environments where they had to investigate and define business needs from ambiguous or incomplete requests not just document requirements that were already defined by someone else. Work directly with business stakeholders not only within a BA team with strong written and verbal communication skills up to VPlevel audiences. Strong analytical thinking stakeholder management and the ability to communicate clearly with both technical teams and senior leadership Minimum years of experience: 8-10 years Disclaimer

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