Ops Supervisor - Station-3

Overview This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day‑to‑day operations and an assigned staff. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations. Essential Functions Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives. Manages hiring, terminations, coaching, training, recognition and rewards, performance evaluation, discipline, employee concerns and staff productivity. Plans, organizes, staffs, directs and controls specific day‑to‑day operations. Assigns and manages employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing quality, including the movement, tracking and administration of trailers. Analyzes operational performance through direct observation, interpretation of reports and collaboration with others; determines opportunities for improvement of key metrics and executes action plans to achieve results. Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; includes communication and public speaking to small and large audiences on a regular basis. Participates in the development of and administers company employee relations strategies, maintaining confidentiality of such material. Participates in the development and administration of company safety strategies and programs. Investigates, resolves and/or escalates customer service issues, as appropriate. Trains new employees regarding job duties and performance expectations and ensures compliance with FXG policies, procedures and other training requirements. Mentors and develops critical skill sets for new and less‑experienced Operations Supervisors. Adapts quickly to change to meet dynamic business needs; displays flexibility and appropriate sense of urgency while engaging employees positively and professionally. Performs other duties as assigned. Minimum Education High school diploma or GED required; Bachelor’s degree preferred. In lieu of experience, certification program or Associate’s Degree in a related area or 2+ years of college courses toward a degree. Minimum Experience Six (6) months experience required in the following areas: package handler at FedEx, fast‑paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge, or supervisory experience. Knowledge, Skills, and Abilities Ability to inspire a shared vision and empower and motivate a team. Ability to build professional rapport, lead a team and positively influence diverse groups. Ability to apply sound business judgment to establish and accomplish goals. Verbal and written communication skills necessary to communicate with various audience levels and group sizes. Ability to provide employees instruction on process and practice. Ability to read, interpret and draw conclusions from numerical data and written information. Software skills, including use of Microsoft Office and web‑based applications. Ability to maintain a working knowledge of relevant technology‑based projects, including various devices and computer‑based applications. Ability to mentor, coach and act as a knowledge resource to other employees. Job Conditions May need to lift and carry up to 50 pounds. May work in hot or cold temperatures. May work in an environment with loud noise and fumes. Minimal travel required. Pay Salary range: $24.75 to $38.43 per hour. Benefits For details on our comprehensive benefits, please refer to the company benefits portal. EEO and Accommodations Federal Express Corporation is an Equal Opportunity Employer, including Veterans and people with disabilities. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io. Applicants have rights under Federal Employment Laws, including Know Your Rights, Pay Transparency, Family and Medical Leave Act, and Employee Polygraph Protection. Federal Express Corporation participates in the E‑Verify program for U.S. applicants and employees. #J-18808-Ljbffr