Floater Medical Assistant

Job Description

Job Description

Company Overview

Advance Community Health is a Federally Qualified Healthcare Center in North Carolina serving Wake & Franklin Counties for 53 years delivering quality, compassionate primary health care - every patient, every time - in response to the needs of our communities. We are a model of affordable health care and a trusted partner, building healthy communities, one patient at a time.

Why Join Advance Community Health

Working for Advance Community Health means you'll be part of a mission-driven organization improving access to care in the community. You will gain exposure to multiple clinic settings and broaden your skillset. Work in a collaborative, team-oriented environment and there will be opportunities for career growth and development. ACH offers competitive compensation and comprehensive benefits.

Benefits Offered

• Company paid Medical for Employee and two dependents.
• Dental and Vision insurance
• 401(k) plan company match
• PTO + All employees receive their Birthday Off
• Mental Floating Holiday

Position Summary

Advance Community Health is seeking a flexible, patient-focused Float Medical Assistant to support our clinical teams across multiple practice locations in Apex, Fuquay-Varina, and Holly Springs, NC. This role is ideal for a highly adaptable professional who thrives in a fast-paced environment and is passionate about delivering high-quality, compassionate care.

As a Float Medical Assistant, you will play a vital role in both clinical and front office operations, ensuring patients receive seamless care—from check-in to exam room preparation and follow-up.

What You'll Do

• Prepare patients for examinations by obtaining medical histories, vital signs, and screenings
• Perform basic clinical prep in accordance with Advance Community Health guidelines
• Assist providers and RNs with patient care and triage, including telephone triage support
• Greet and check in patients professionally while maintaining confidentiality and excellent customer service
• Accurately register patients and update records in the Electronic Health Record (EHR) system
• Complete intake and information gathering for designated patient populations
• Identify urgent patient needs and escalate appropriately to clinical staff
• Conduct patient follow-up calls and support care continuity as directed by providers
• Manage provider messages, test results, and prescription refill requests per site protocols
• Schedule patient appointments and coordinate care services
• Educate patients and families on treatment instructions and follow-up care
• Maintain clean, stocked, and compliant exam rooms following infection control standards
• Support both clinical and administrative workflows across multiple sites
• Ensure compliance with HRSA, federal, state, and FQHC regulations
• Maintain required logs and documentation
• Perform other duties as assigned

What We're Looking For

Required Qualifications

• High school diploma/ GED required.
• Completion of an accredited Medical Assistant training program or military medical corpsman program required.
• BLS certification required or ability to obtain within designated timeframe.
• Knowledge of medical terminology and basic clinical procedures.
• Experience multi-tasking while providing quality customer service.
• Strong communication, organizational, and teamwork skills.
• Commitment to serving underserved and diverse patient populations.

Preferred Qualifications

• Certification or registration as a Medical Assistant (CMA, RMA, or equivalent) preferred.
• Experience working in an outpatient clinic, community health, or FQHC setting preferred.

Preferred Skills

• Fluent in English and Spanish- written and verbal communications.

If you’re a dependable and adaptable Medical Assistant who enjoys variety in your workday and making a difference in patients’ lives, we encourage you to apply today!