Field Technician

Job Description

Job Description

The Field Service Technician is an entry-level position that assists senior field service technicians and or performs field maintenance, installation, troubleshooting and unscheduled service calls to support Laser Shot’s firearm simulator product lines..

A Field Technician duties:

•              Provide technical support and assistance on commercial products to dealers, end users, field technicians and internal staff. including digital signage, hospitality, video walls and associate peripheral equipment’s.

•              Support is provided via telephone, e-mail or other electronic means, direct visits and/or through onsite technical training.

•              Assist Project Management in designing or identifying install components

•              Installs network and A/V cabling, printers, computers, LCD televisions, projectors, IP cameras, and other A/V equipment at new acquired and existing businesses.

Required Skills:

•              Working knowledge of Microsoft Windows based programs (Office products, XP, Vista, Windows 7)

•              Possesses a strong knowledge of new computer technologies and comprehensive mechanical, diagnostic, and analytical skills.

•              Capable of minimal fabrication, running cables, rack wiring, and termination techniques.

•              Must have the skills and abilities to use standard test equipment, power and hand tools.

•              Troubleshoot and diagnoses computer system and A/V system issues Familiar with other low voltage installations (alarm systems, intercoms, cctv systems) and/or factory-service training/certification on any major brand of projectors or AV components is a PLUS.

•              Ability to read/understand architecture, electrical, structural and A/V system drawings.

•              Must be able to climb ladders and lift a minimum of 50 lbs.

•              Must be willing to travel (domestic and international) – up to 75%

•              Provides preventative and corrective field mechanical service on Laser Shot components on site at client locations.

•              Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

•              Installs, upgrades and removes products ensuring coordinative engineering field change.

•              Helps coordinate and assist with scheduled and unscheduled equipment installs, repairs, and maintenance.

•              Always represents Laser Shot in a professional manner.

•              Follows all Health, Safety and Environmental procedures.

•              Responsible for submitting accurate maintenance reports and other necessary paperwork.

•              Is dedicated to customer service and maintains professional working relationships with customers and co-workers.

•              Adhere to proper expense reporting procedures and accountable for travel budgets.

•              Responsible for installation of audio and visual equipment.

•              Works well in a team environment.

•              May provide onsite training of customer support personnel.

•              Ability to work day, evening, or weekends.

Laser Shot is a fast-growing Stafford based technology and manufacturing company in the shooting simulation industry; specializing in products and services to the U.S. Military, Law Enforcement Agencies, Hunter Education, Arcade and Home Theater Markets.

Company Description

Laser Shot is a fast-growing Stafford based technology and manufacturing company in the shooting simulation industry; specializing in products and services to the U.S. Military, Law Enforcement Agencies, Hunter Education, Arcade and Home Theater Markets.\r\n\r\n