Service Advisor
Full-time
Oakland Harley-Davidson
Oakland Harley-Davidson is an award-winning dealership that strives to cultivate a dynamic environment. We're a high performing store that offers its employees training, career progression, and great benefits. If you're interested in learning more, we'd love to meet you! What Will I Do Every Day?
- Oversee service orders and flow of Drive Lane
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Answer technical questions about motorcycle problems, warranties, services, and repairs
- Maintain Customer Experience scores at or above company standards
- Assist in diagnosing motorcycle problems; order parts and tools as necessary
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Ability to show up on time and work posted schedule
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Consistent record of service and sales success
- Strong record of positive customer satisfaction
- Team oriented
- Health Benefits available for full-time employees
Vacancy posted a month ago
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