Operation Support Manager - SB

The Operations Support Manager ensures the integrity of the revenue cycle, acts as a liaison with the Manager, Implementation for new customer Go Lives, and manages/mentors all revenue cycle personnel. Essential Duties and Responsibilities: Effectively oversees and manages the key performance indicators specifically designated for revenue cycle functions, including, but not limited to, AR Management, AP Management, Cash Application, & Supplier Payment initiation Assists with New Sunburst Client Implementations, mainly focused on Timecard Management, Billing Integrity, Invoicing Set-Up and Process Management centered around Sunburst’s AR Management System Builds strong relationships with Maxim/Amergis Corporate Leaders associated with Revenue Cycle functions Collaborates and provides continuous and ongoing feedback to team members, peers, partners, and manager for the purpose of improving Sunburst relationships Develops team members using individual development plans, role specific competencies, mentorship, stretch assignments, and establishes succession plans Collects on over 90 day accounts and other escalated accounts, as needed. Keep manager informed of any potential issues that would impact cash flow; oversees communications to Agency partners should Client payment issues arise Drives a high level of customer service between direct reports, other team members and external stakeholders. This includes, but is not limited to: Sunburst partners, Clients, Suppliers and Maxim/Amergis Stakeholders Proactively communicates to senior leadership potential risk areas by actively reviewing your team’s account receivables as needed and completing a risk analysis Actively involved in complex payer issues and continuously looks for opportunities to improve and create synergies Understands how to separate and combine tasks into efficient work flows, creates and executes on action plans Proactively implements education process improvements to prevent future disruptions in their designated oversight of the revenue cycle Performs other duties as assigned/necessary Minimum Requirements: At least 3 years of experience in Accounts Receivable and Billing, with at least 1 year of Managed Service Provider experience preferred High School degree required; Bachelor’s degree preferred Superior knowledge of Sunburst’s Billing, Collections, Cash Application and Vendor Payment Guidelines Proficiency in Microsoft Office, with intermediate proficiency in Excel Excellent decision-making, team-building, and development skills Excellent written and verbal communication skills; proficiency in the English language is required Job Category: Field Job Function: Field | Management | Management Job Type: Full Time Setting: Corporate/Field Office Position Type: FieldOffice Office Number: 0000 Pay Rate: $65000 - $82500 / Year Date Posted: 2026-09-29T21:38:59 #J-18808-Ljbffr Amergis Healthcare Staffing