Technical Account Specialist - Final Control Valves

Puffer-Sweiven Job Opportunity

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties at Puffer-Sweiven include:

• Pressure Management
• Isolation Valves & Actuation
• Control Valves & Regulators
• Process Control & Safety Systems
• Oil & Gas Automation fiscal custody metering, controls, and SCADA
• Reliability Solutions & Services
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities include:

• Prepares proposals or quotes for represented petrochemical, refining, and/or power application solutions including valve engineering such as valve sizing and selection, delivery, and pricing to facilitate product sales and managing such activity within Salesforce.
• Assists Outside Sales in achieving the strategic goals of assigned accounts.
• Interacts with customers on a day-to-day basis, primarily by phone and email, providing technical, commercial, and general sales support.
• Develops customer requirements and identifies opportunities to add value, and expand scope of product supply.
• Manages change of customer requirements to quotations and active orders reducing non-conformance and driving customer satisfaction.
• Proactively follows up with customers on quotations achieving a high rate of conversion to orders and ensuring a positive customer experience, managing such activity within Salesforce.
• Monitors post award activities as required to ensure customer expectations are exceeded and drive customer loyalty.
• Takes appropriate oversight of sales assistants in the following activities to ensure customer expectations are met and managed: Order Entry, Determination of item delivery status, Order expediting.
• Manages workload and engages available internal and external resources as required to meet customer-imposed deadlines.
• Continually develops and maintains a high level of technical proficiency with products and services represented.
• Continually develops and maintains awareness of all products and services provided by the company to identify opportunities to expand company's supply scope with customers.
• Evaluates and suggests improvements to team processes and tools that will improve efficiency and increase customer dependency.

Qualifications:

Education/Knowledge:

• BS/BA degree preferred or combination of applicable education and experience.
• Advanced technical knowledge/understanding of petrochemical, refining, power, and industrial product offerings and/or business and the industries served throughout the Houston Ship channel and/or Freeport area.

Experience/Skills:

• 3-5 years as an Insides sales representative or equivalent in a technical sales environment. Previous valve experience is highly desirable, but not required
• Strong PC proficiency including MS Office, principal supplied tools, internal business system and internet.
• Outstanding written and verbal communication skills.

Competencies:

• Ability to communicate and coordinate with a cross section of other employees, principals, and customers.
• Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
• Good conflict resolution and problem solving skills.
• Strong self-management skills to include dependability, initiative, innovation, professionalism, and organization skills.
• Demonstrated attention to detail.
• Demonstrated leadership skills.
• High ethical standards in dealing with customers and principals.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.