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Customer Service Representative

Core Scientific

Job Description

Job Description

  • Answer inbound phone calls and emails from customers promptly and professionally.
  • Schedule material pickups and send shipping containers, labels and supplies.
  • Track each lot from receiving through melting, assay, refining and settlement, and keep customers updated.
  • Explain assay results, metal pricing, settlement statements and payment timing in plain language.
  • Process new-account paperwork and keep customer records accurate in our CRM.
  • Research and resolve weight, assay or payment discrepancies, escalating complex issues to the right team.
  • Coordinate daily with logistics, the refinery, the assay lab, accounting and sales.
  • Handle every customer interaction with the accuracy and trust our business depends on.

\nCompany Description

Core Scientific Precious Metals Refinery is a leading precious metal refinery based in Cary, Illinois. Our team consists of industry experts specializing in the processing of precious metals for the dental industry. We take pride in being a technology-driven company and deploy cutting-edge refining technologies to achieve maximum yields and results for our clients. At Core Scientific, we are a family business
built on family principles, and we value a"people first" mentality that drives our company culture.

Company Description

Core Scientific Precious Metals Refinery is a leading precious metal refinery based in Cary, Illinois. Our team consists of industry experts specializing in the processing of precious metals for the dental industry. We take pride in being a technology-driven company and deploy cutting-edge refining technologies to achieve maximum yields and results for our clients. At Core Scientific, we are a family business\r\nbuilt on family principles, and we value a"people first" mentality that drives our company culture.

Vacancy posted 2 days ago
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