Counter Sales - HVAC/Plumbing

Job Description: The Plumbing/HVAC Counter Sales position aims to boost sales and customer satisfaction by providing efficient and courteous assistance to returning customers, walk-ins, handling warehousing duties, and ensuring the acquisition of necessary products.

Job Duties:

• Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.

• Use electronic and published catalogs to provide product, pricing and availability information to customers.

• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products

• Handle customer complaints and returns, while showing a positive attitude

• Work with other departments to resolve customer service issues in a timely manner

• Pulling, filling, packing and setting up orders for delivery and pickup.

• Receive shipments, log into inventory, maintain inventory through audits.

• Report any quality or inventory discrepancy issues to the appropriate person.

• Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.

• Attend product knowledge meetings as required by management.

• Present a neat and professional image.

• Keep merchandising and counter areas clean and attractive

• Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor

• Assist in scheduled physical inventory counts

• Assist in keeping facility secure.

• Follow company policies and procedures.

• Ability to obtain and maintain a DOT Medical card for 1-2 years.

• Delivery Driving to customers as needed.

Benefits:

• Full health, dental, and vision insurance.

• 401 k

• Paid Holidays

• Vacation Pay

• Employee Referral Program

• Employee Discount

• Plus more...

Job Type: FULL-TIME

Pay: Based on Experience

Compensation details: 18-22 Hourly Wage

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