Dispatch Manager

Job DescriptionJob DescriptionReady to make an impact in a fast-paced logistics operation? Apply today and help drive the safe, reliable service that keeps CRST and our customers moving forward.WHO WE ARE Headquarters: Cedar Rapids, IA Position Location: Warren, MI (23500 Mound Rd)About CRST CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success. CRST Dedicated Solutions CRST's Dedicated Solutions team strives to provide customers with the flexibility of a private fleet – focused on speed, efficiency and value – without the expense. We work to deliver service excellence to our retailers and producers, relentlessly working toward more consistent, dependable and high-quality delivery services to make us an invaluable part of supply chain logistics. The OpportunityThe Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service. This individual contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off-hours support.Job ScheduleWe are hiring two team members to fill the following shifts:Morning Shift: 4:00 AM – 1:30 PM, Monday through Friday or Tuesday through SaturdayDay Shift: 11:00 AM – 8:00 PM, Monday through FridayBenefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.ESSENTIAL DUTIES AND RESPONSIBILITIES:Operational Leadership and Performance: Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performanceTeam Leadership and Development: Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shiftsCustomer and Internal Communication: Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuitySafety and Compliance: Ensure all drivers comply with Department of Transportation (DOT) and Hours of Service (HOS) regulations; promptly report any safety or compliance concernsPerformance Monitoring and Analysis: Track load status, driver availability, and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfactionCross-Functional Collaboration: Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completionContinuous Improvement: Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliabilityAvailability: Maintain flexibility to support 24/7 operations and ensure appropriate coverage during off-hours or unplanned eventsAccountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needsREQUIREMENTS:Education: High school diploma or equivalentPhysical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)Experience: Experience in dispatch, logistics coordination, or fleet operationsKnowledge: Working understanding of DOT regulations, Hours of Service, and transportation safety requirementsSkills: Strong communication, organization, and multitasking skills with attention to accuracy and timelinessPREFERRED QUALIFICATIONS:Education: A two-year degree or applicable work experience with demonstrated successIndustry Experience: Experience supporting customer-specific fleet operationsTechnology: Proficiency in transportation management systems or dispatching softwareCustomer Service: Strong interpersonal skills and ability to manage time-sensitive situationsProblem Solving: Ability to identify challenges, analyze data, and implement practical solutionsCRST CORE VALUE: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and CommunitiesEEO STATEMENT: CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.