Heavy Equipment Product Specialist

Customer Service Technical Support Specialist

Summary of Primary Functions: This position will be responsible to provide full support consultation and resolution directly with customers and dealers. Full support consultation may include assisting with parts, equipment delivery, technical problem resolution, classroom training, on-site training, field technical service, and other duties, as assigned. The expert will be a front facing customer position in which the development of positive impressions and relationships is critical, along with delivering quality and timely solutions. This position directly reports to the Division Sales Manager. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects, as necessary.

Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Lead all new machine deliveries and setup.
• Assist in the day-to-day duties of working to solve customer problems and answer technical questions.
• Have outstanding telephone and customer relations skills.
• Maintain and nurture existing customer and dealer relationships.
• Understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
• Travel to customer or dealer locations to train and/or repair equipment (require overnight stays)
• Inspect new equipment before delivery.
• Provide technical input into revisions of manuals.
• Transport truck chassis' and/or mounted units to vendors for contracted services, as needed.
• Provide on-site expertise for demonstrations, machine inspections and technical support.
• Maintain a contact management type database and call log for designated territory.
• Attend training and sales meetings as required to stay current with new equipment and special deals.
• Provide feedback to other departments.
• All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
• Following the safety policies of Dobbs is a condition of employment and is everyone's responsibility.

Key Competencies:

• Experience with the John Deere product line and road machinery line.
• Basic technical aptitude for diagnostics and repair of heavy machinery equipment.
• Intellectual competencies include high intelligence, problem analysis, creativity, pragmatism.
• Strong written and verbal communication skills.
• Proven ability to complete work and assignments with energy and enthusiasm.
• Customer orientation towards service and building relationships.
• Ability to work with limited supervision and possess high personal competencies with integrity, initiative, resourcefulness, and planning.
• Compatible to working extended hours, as necessary.
• Knowledge of road machinery products, Deere products and applications.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have a valid driver's license
• Must have a mechanical background.

Education, Skill, and/or Experience Requirements :

• 2-3 years of customer service background with mechanical and service experience required.
• Bilingual ability is preferred but not required.
• Microsoft Office including Outlook, Excel and Power Point is required.
• Knowledge of hydraulics and electrical systems preferred.
• Must have a valid driver's license

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee is occasionally required to sit.
• The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, and color vision.

We're an Equal Employment Opportunity and Affirmative Action Employer: Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual's qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Notice to Applicants: We participate in E-Verify in the United States. Drug Free and Alcohol-Free Workplace Notice. Dobbs Equipment is an Equal Opportunity and At-Will Employer.