Sales Support Manager

Sales Support ManagerThe Sales Support Manager serves as the Administrator for the Northeast Sales Office, responsible for training, upholding sales standards, and overseeing operations of the sales office. The Sales Support Manager works closely with the Regional Director of Sales and provides support in several areas.Responsibilities:System Management/Administration Serve as “first line of defense” for Delphi FDC support for NE/SW/FL sales personnelEnsure Delphi Corporate Standards are being followed.Supervise Office Admins/Sales Coordinators Train sales coordinators on job responsibilitiesMake sure they are qualifying calls appropriatelyTrain admins on all reportsAssist with answering any questions/concerns they haveAssign special projects as neededOversee and mentor two NSO sales coordinators to ensure they have support, supervision, and guidanceConduct 90-day and annual reviews for two admins at the NSOMake recommendations for added responsibility/areas of coverageOffice Management/Human Resources Post and qualify job applicantsCreate offer lettersAssist with payroll budgetsNew hire/termination paperworkPAN formsSet up new employees with access to Delphi, CI/TY, email, lead sources etc.Collect missed punch and PTO forms and approve hoursEnsure office is covered at all times/phones are covered/manage time off/PTO requestsReview all expense reports before submitting to RDOSReconcile RDOS Corporate AMEX card monthlyEnsure office is informed of new HR policies as rolled out by the corporate office, and ensure employees fill out any required paperwork and is submitted on timeReview and sign off on all invoices pre-approved by RDOSAssist RDOS with office structure/areas of responsibility for sales team/changes neededOther Review contracts as requested by Regional DOS with regards to space, grammar, wording etc.Serve as the go-to person for any questions by NSO employees or sales staff at other Northeast/Southwest hotelsAssist with Florida/Southeast hotels when needed with regards to training, reporting, etc.Incentive Plan Administration- Ensure all pick up is marked complete for previous month and all CITY is actualizedComplete commission paperwork for all NE/SW sales employeesEnsure bonuses are reviewed by RDOS and submitted to the Corporate Office each monthAssist with employee goalsEstablish Sales Procedures for all Hotels with Leadership Create SOPs for all new procedures when requested and distribute to all hotelsKeep existing SOPs up to dateEnsure all sales personnel are following standardsTraining Train all existing and new employees on policies and proceduresTrain new employees with Delphi and CI/TY TrainingTrack training and keep employees up to date with changes or updatesTrack systems passwords and RFP toolsSet up new users with log in information (EIDs, CITY access, third party sites etc)Budgets and Marketing Plans Review T12s & GLs each year, enter and track expenses. Review monthly P&Ls to ensure proper coding to Sales & Marketing departments and review with RDOSSales manager’s goals—assist with reporting and update monthly actuals for RDOS.Expense budgetsGathering all necessary documents from GMs, revenue managers and compiling together for RDOSCompile annual sales and marketing plansReports Run all reports out of Delphi or CI/TY as needed to include pace, segmentation, feeder markets, GRCs, and any ad hoc reports requiredComplete monthly pace, wedding report for RDOS & Senior VPWeekly OTB report for TomTradeshows & Events- Create/Manage tradeshow list/budget and keep up to date with estimated costs per hotelManage annual tradeshow lists with all Northeast & Southeast shows, to include budgetsTrack ExpensesKnow when we need to register for showsAssist sales managers in registering and making travel arrangementsEnsure sales managers complete feedback form after each show to keep on file when determining next year’s budget.Manage baseball client eventsPlan special client events, FAMs, training classes, etc.Ensure all sales managers are coding expenses to correct hotelsQualifications:Hotel and Group Sales experience preferredExperience in Hotel Sales systems (Delphi, CI/TY, etc.) preferredExcellent communication skills both written and verbalMust possess strong problem solving skillsExceptional attention to detailStrong computer skillsBenefits:Health InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term DisabilityPaid Time Off401(k)Hotel Discounts with all affiliated propertiesSalary: $70,000 - Based on Experience