Student Financial Services Coordinator

Job Details – Job Location: NORTH CHARLESTON, SC 29406 – Position Type: Full Time Student Financial Services Coordinator – Charleston Southern University Summary The Student Financial Services Coordinator plays a pivotal role within our office, responsible for providing comprehensive support to students and families throughout the financial aid and student accounts processes. This multifaceted position involves a wide range of duties, including customer service, program coordination, compliance monitoring, website management, and student outreach activities. Key Responsibilities Customer service: Handle incoming calls, emails, and inquiries from students, parents, and staff regarding financial aid, billing, and scholarship programs. Provide accurate and timely assistance and information to resolve inquiries and address concerns. Federal Work-Study (FWS) program support: Assist with the coordination and administration of the FWS program, compliance monitoring, and reporting. Website management: Manage and update the financial aid section of the university website with relevant information, announcements, deadlines, forms, and resources to ensure accessibility and accuracy. Compliance monitoring: Audit and monitor compliance with specified guidelines and requirements for financial aid and scholarship programs. Research and resolve problematic issues to ensure compliance with federal regulations and institutional policies. Direct customer service: Provide direct customer service regarding all financial aid and billing activities to constituents. Front desk coverage: Answer office emails and voicemails and provide front desk coverage when necessary to ensure continuous support and accessibility for students and families. Student billing inquiries: Answer student and parent inquiries regarding student accounts, payment amounts due, financial aid disbursement, and other billing-related matters. Student communication and outreach: Engage in student communication, chat bot interactions, and social media outreach to disseminate information, promote financial aid resources, and address student concerns. Attend and set up on-campus outreach events to assist with recruitment and registration activities. Data analysis and processing: Review, analyze, evaluate, process, and monitor information, records, transcripts, applications, and other data related to student programs, requirements, standards, policies, procedures, and regulations. Communication: Communicate in person, electronically, or in writing with applicants, students, and/or parents to convey and exchange information and documents related to financial aid and student accounts. Work Environment The Student Financial Services Coordinator primarily works in an office environment within Student Financial Services. The role may require occasional evening or weekend work to accommodate student needs or special events. Reporting Structure The Student Financial Services Coordinator reports to the Associate Vice President of Student Financial Services. Qualifications High School Diploma or GED equivalent. Associate's degree or higher preferred in a relevant field such as finance, business administration, education, or communications. Previous experience in customer service, financial aid, student accounts, or student services role preferred. Strong analytical skills with the ability to identify issues and develop effective solutions. Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely. Detail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment. Proficiency in Microsoft Office Suite, web content management systems, and social media platforms. Knowledge of federal financial aid regulations, policies, and procedures is a plus. Charleston Southern University is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, disability, or age. We are committed to building a diverse and inclusive community that reflects our values and mission. Charleston Southern University is a Christian university and tobacco‑free campus. We do not illegally discriminate on the basis of race, age, color, national or ethnic origin, disability, sex, pregnancy, childbirth or related medical conditions (including but not limited to lactation), religion, genetic information, veteran or military status, or any other basis on which the university is prohibited from discrimination under local, state or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and university‑administered programs. In order to fulfill its purpose, the university may legally discriminate on the basis of religion in employment. The university has been granted exemption from certain regulations promulgated under Title IX of the Education Amendments of 1972 which conflict with the University’s religious tenets and core values. #J-18808-Ljbffr