Community Associate, Common Desk, Post Oak (Houston)

About the Opportunity The Common Desk Community team consists of individuals who are customer-focused, consistent, and warm. At the location level, our team takes a lattice approach to space management, which means that Community Associates and Community Leads are responsible for a range of tasks to ensure that every aspect of the space is well-maintained and that members receive exceptional service. As a Community Associate, you will be a point of contact for the Community and report to your building each day to support the Community Lead. Your work will include but not be limited to the duties listed below, and will help Common Desk achieve the following: build a welcoming community among members by planning and hosting events and intentional daily interactions, assist in maintaining the physical space, and work closely with leadership to develop and implement strategies for member retention and growth. Front Desk Management Ensure the front desk is covered during the building’s set business hours and act as an on-site point of contact, easily located on the member floor or at the Hospitality Bar. Greet members and guests with a warm and welcoming demeanor and learn the names of members and guests to build relationships. Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience. Keep the front desk clean and organized. Answer any questions from members and guests related to the building, including way‑finding, policies and procedures, and community etiquette. Events, Sales, and Member Engagement Execute marketing and sales tasks in tandem with the Community Team, including managing the sales pipeline in Salesforce, posting to the location’s Facebook page, sending scheduled events weekly, and more. Consistently celebrate members’ successes and milestones through gifts and notes. Plan location events and distribute all necessary info to promote the event, including creation and posting of weekly event posters. Conduct New Member Orientation, educating members on all relevant Common Desk policies and procedures and encouraging use of the app to activate space amenities. Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc. Communicate, inform, and update members on building issues, ensure music levels and events are appropriate to the time of day and occasion, and write and send notifications to members through OfficeRnD. Building Operations Man the location’s Fiction Coffee outpost, if applicable, providing exceptional espresso‑based coffee drinks to patrons. Handle day‑to‑day responsibilities such as sorting mail, answering phone calls and emails, making coffee for guests, and giving tours. Receive, process, sort, and organize all mail, return to sender for unidentified mail and former member mail after 30 days of no pick‑up. Track, audit, and organize keys collected and distributed, manage keycard stock, and request new inventory as needed. Collect keys and key cards upon move‑out and review location and how to use each piece of emergency equipment. Qualifications College graduate with a four‑year degree preferred, but not required. Customer service and/or sales experience is a plus. Strong verbal and written communication skills. Outstanding interpersonal and multitasking skills. Demonstrate integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and compassion. Passion for entrepreneurial communities. Proficient in basic computer skills. Compensation & Benefits Base Pay: $19 to $20 per hour. Incentive Compensation: eligible to participate in an incentive plan specific to the role; recruiter will detail applicable plan. Full‑time employees are eligible for comprehensive benefits, including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance. Equal Employment Opportunity Common Desk is an Equal Employment Opportunity employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy‑related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. We are also an affirmative action employer with respect to veterans and individuals with disabilities. #J-18808-Ljbffr WWM - We Work Management LLC