Hotel Waterpark Manager

Resort Waterpark Manager

King's Pointe Resort, in Storm Lake, IA, is currently accepting applications for a Resort Waterpark Manager. This full-time, salaried position plays a critical role in maintaining a safe, engaging, and guest-focused environment while also contributing to overall resort operations and direct reporting to the General Manager. The ideal candidate will bring prior supervisory experience, a hands-on leadership style, and a passion for delivering outstanding guest experiences in a fast-paced setting and ability to work as the business demands including nights, weekends, and holidays.

Responsibilities include, but are not limited to:

• Waterpark Operations:
• Oversee the day-to-day operations of both the indoor and outdoor waterparks.
• Ensure all attractions, pools, and water features are maintained, clean, and compliant with safety and health regulations.
• Collaborate with maintenance and engineering teams on preventative maintenance schedules and timely resolution of equipment issues.
• Monitor guest satisfaction within the waterpark, address concerns, and implement solutions to continuously improve the experience.
• Team Leadership & Staffing:
• Recruit, train, schedule, and supervise a team of lifeguards, attendants, and support staff.
• Conduct ongoing training and certifications, including lifeguard recertifications and emergency response preparedness.
• Support a culture of safety, accountability, and guest service.
• Ensure all team members adhere to resort policies, procedures, and brand standards.
• Support team engagement through ongoing recognition, coaching, and accountability.
• Guest Experience:
• Be visible and approachable in the waterpark to ensure guest satisfaction and employee engagement.
• Respond to guest feedback and incident reports professionally and in a timely manner.
• Serve as the waterpark ambassador, promoting a welcoming, safe, and family-friendly environment.
• Administrative & Financial Oversight:
• Assist in the development and execution of the department's annual budget, including labor forecasting, supply purchasing, and revenue goals.
• Manage inventory and ordering of supplies (e.g., pool chemicals, uniforms, equipment) while maintaining appropriate par levels.
• Monitor payroll and control labor costs in accordance with business demand.
• Safety & Compliance:
• Ensure compliance with all local, state, and federal guidelines, including OSHA and Department of Health standards.
• Maintain accurate records for water testing, chemical usage, incident reporting, and lifeguard certifications.
• Lead or participate in resort safety committee meetings and emergency training drills.
• Resort Collaboration:
• Communicate and coordinate with other resort departments, including Front Desk, Housekeeping, F&B, and Activities, to support overall guest satisfaction.
• Participate in manager-on-duty rotations, especially during peak periods, holidays, and weekends.
• Be a positive role model who leads by example, is approachable, and embraces a hands-on leadership style.
• Stay informed of industry trends and innovative waterpark programming ideas to enhance the guest experience.
• Personally adhere to all policies and procedures as identified within the employee handbook and S & L Hospitality guidelines. Maintains overall "Confidentiality" of information as it relates to the brand, S & L Hospitality and ownership.
• Alternate "On Call" weekends with General Manager or participate in Manager on Duty program, if applicable.
• Participate in quarterly Safety Committee meeting as requested by the hotel General Manager.
• Follow all safety and security related guidelines and practices as required by the management company and/or the brand. Participate in any safety related training programs throughout the year (i.e. HazCom, Blood Borne Pathogens, Emergency Evacuation, etc.) as required by the brand.
• Enhance overall job knowledge by participating in approved educational opportunities as approved by hotel General Manager; reading professional publications; maintaining personal networking as time allows; and participating in professional organizations as approved by the General Manager.
• Be approachable
• Be "hands on". Lead by example.
• Any other duties, responsibilities or special assignments as requested by the General Manager.

Qualifications:

• 2+ years of management experience in a waterpark, aquatic center, hospitality, or similar recreation environment.

• Lifeguard Instructor certification (or willingness to obtain) and then required to maintain throughout employment.

• Strong understanding of water safety, maintenance protocols, and staff training procedures.

• Ability to work flexible hours including weekends, evenings, and holidays as business demands.

• Excellent interpersonal, communication, and organizational skills.

• CPR, First Aid, and AED certification (or ability to obtain upon hire and then required to maintain throughout employment).

Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Visit our website for the most up to date information on locations.
• Travel discounts available through brands and locations that are a part of our current portfolio. Visit our website for the most up to date information on locations.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

Our management company is a privately held hotel development and management company with our corporate office located in the Midwest. The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.

Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.