Licensed Specialty Consultant - Work Life

Providing specialized consultation and referral services, the full-time Licensed Specialty Consultant - Work Life will support military members and their families with elder care, adoption services, and work-life resources in a remote setting during evening shifts from 2:30pm to 11pm, Monday through Friday. Key responsibilities Deliver personalized consultation and referral services related to elder care, adoption, adult disability support, and work-life resources Provide telephonic and secure video-based consultations, ensuring compliance with contract performance requirements Assess participant needs and navigate appropriate resources while documenting all services provided accurately Required qualifications Bachelor's degree in a behavioral health-related field such as Social Work, Psychology, or Counseling Experience in one or more specialty areas, including elder care or adoption services Strong customer service skills with knowledge of call center operations Understanding of military lifestyle and culture, with the ability to maintain confidentiality and professionalism Proficiency in Microsoft Office applications and experience with telephonic and virtual consultation services