Sales Associate, Part-Time

Sales AssociateSales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic. In addition, to superior selling and exceptional customer service skills, the Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house.Primary ResponsibilitiesAbility to sell across a variety of product categoriesUnderstand and execute on up-selling and cross-sellingAbility to cultivate high-end customers and patrons, creating sales and membership opportunitiesProvide excellent, engaging and thoughtful customer serviceMaintain a thorough knowledge of Met Shop products and promotionsStay informed of merchandise campaigns, promotions and store activitiesActively work to maintain visual displays including accurate signs, price tags, and collectionsRestock and replenish the selling floorKeep the selling area, registers and stock area clean and well maintainedRing on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper mannerStay current with Met Opera productionsAdhere to all policies and programs contained in the Employee HandbookStay informed of store standards, practices and routines and work accordinglyAnswer phones courteously and promptlyAs assigned assist in the training of new sales associatesCommunicate effectively with customers and co-workersMust fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager)Perform other retail associate duties as directed including but not limited to:Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising officeData entry on an as-needed basisReceiving merchandisePrepare orders for shipmentPerforming cycle countsOther activities needed to operate the store and web businessSkills and QualificationsExcellent selling skillsStrong math skills – with a knowledge of retail math desiredA love of the opera and a strong knowledge of opera composers, performers, works and recordingsFriendly, outgoing, professional personalityPrior experience in retail (music, luxury preferred)Excellent customer service skillsExcellent communication skillsExcellent written skillsPhysical DemandsSelling floor work environment.Ability to work flexible hours.Ability to lift up to 50 lbs.