UX/Market Researcher, Retail Assisted Experience

UX/Market Researcher, Retail Assisted Experience Join our team as a UX/Market Researcher, where you'll play a critical role in transforming the retail assisted tax preparation process. This exciting project offers a unique opportunity to lead observational research, user interviews, and time studies across diverse locations, directly influencing how clients work with advisors and experience our brand in innovative ways. Your expertise will help optimize office layouts, messaging, and service delivery, ensuring every touchpoint delivers maximum value and satisfaction. Required Skills: 5+ years of experience in consumer insights, market research, or user experience research Proven ability to lead complex, cross-functional research initiatives Expertise in qualitative and quantitative research methods, including in-market testing Strong storytelling and communication skills to simplify complex data Experience in designing research plans, discussion guides, and analysis frameworks Ability to conduct field research, time studies, and observational research in retail environments Proficiency with tools such as Miro, Figma, and PowerPoint Demonstrated collaboration with diverse teams and stakeholders Nice to Have Skills: Experience scaling or shaping research functions, frameworks, or operations Success in driving insight-led transformations within matrixed organizations Familiarity with customer journey tools like Qualtrics, UserTesting, or TheyDo Other Requirements: Ability to travel periodically to offices in Pennsylvania, New Jersey, Kansas City, Dallas, and other locations (up to 75%) Comfortable working both on-site at our Austin offices and remotely, with 25-50% of work from home Valid driver's license and reliable transportation for travel purposes This is an incredible chance to impact a flagship program and enhance client experiences across multiple markets. If you're a strategic thinker with a passion for research and innovation, we want to hear from you-apply today and help shape the future of retail assisted tax services! Estimated Min Rate : $50.00 Estimated Max Rate : $71.40 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. 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