Service Manager - Ag Equip

Service Manager - Agriculture Equipment

Location: Southwestern MN

Purpose: The Service Manager oversees daily operations of the service department, ensuring efficient workflow and high-quality service.

Responsibilities:

• Leading service department by setting timelines, providing technical guidance and quality control to other shop technicians.
• Check in with technicians at least four times a day for status updates, answer questions, or provide technical assistance.
• Train and develop service staff using best practices in utilizing available company resources, diagnostics, customer satisfaction and brand promotion
• Complete final inspection of work performed to ensure quality of service provided.
• Provide phone support for customer service technical related inquiries.
• Address and resolve customer complaints and issues promptly.
• Control non-productive time, breaks, vacations, sick leave, and personal leave.
• Continually monitor and evaluate the performance of service staff, provide feedback and continual training.
• Ensures the Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
• Monitors performance metrics monthly to assure achievement of departmental goals.
• Control Service Department expenses while maintaining quality services for customers.
• Work with area schools to provide Service internship opportunities and develop new talent.

Requirements:

• Minimum of 10 years of experience in a dealership handling the repair of agricultural equipment.
• Proven ability to lead, motivate, supervisor, and coach a team of technicians.
• Excellent understanding of maintenance practices, diesel engines, powertrains, and hydraulic systems.
• Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure.
• Excellent customer service skills
• Ability to work extended hours as needed.
• Valid driver's licenses with verifiable safe driving history.
• Excellent interpersonal and verbal communication skills
• High attention to detail

Apply today or send your resume to Cheryl Williams at View email address on click.appcast.io to apply directly.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.