Loan Servicing Specialist

Service mortgage accounts to ensure all bankruptcy, property preservation and/or default activities follow all state and federal laws. Perform a variety of default loan servicing tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance. Default Loan Servicing Specialists perform duties related to early‑stage, late‑stage, reporting, and litigation in the default loan servicing process. HOW YOU'LL CONTRIBUTE Service mortgage accounts to ensure all applicable activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines Order, review and maintain loan documents to include signing of documents needed to proceed within the default process Conduct a complete review of files to ensure all applicable timeframes have been met in the relevant processes managed. Manage loan level requirements on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, clients, and any other party involved with default. Review proceedings, records, and timeframes in addition to working all system/database activities throughout the process. Diligently follow up on all outstanding requests and telephone calls from internal and external partners. Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise. Manage exception reporting used as key controls for minimizing risk. May prepare, validate and deliver accurate default service reports ensuring data integrity and adherence to investor, agency and regulatory requirements. May analyze default portfolio trends and performance metrics, identify data variances or risks, and partner with operations, compliance, and management to support decision‑making and continuous process improvement. WHAT YOU'LL BRING Education, Experience, Licensure, and Certification High School diploma or equivalent 3+ years of directly related experience Knowledge, Skills, and Abilities Working knowledge of fundamental concepts, practices and procedures of department Good verbal and written communication skills Extreme attention to detail and ability to adhere to strict guidelines and procedures GSE and Government experience preferred System of Record experience preferred Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred What We Offer Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave and other great benefits like an employee stock purchase plan. #J-18808-Ljbffr