Director of Product & AI Strategy

Job Description

Job Description

About TouchCare

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

Director of Product & AI Strategy

THE OPPORTUNITY

This is a rare chance to sit at the intersection of healthcare, technology, and human impact — and actually shape what comes next. At TouchCare, we've built something meaningful: a high-touch navigation platform that genuinely helps people find and access the care they need. Now, we're looking for a visionary product leader to help us take that model into the future.

As Director of Product & AI Strategy, you'll be managing possibility. You'll translate big ideas and real business needs into a product roadmap that moves fast, scales smart, and keeps people at the center of every decision. You'll work directly with our C-suite, shape how AI and automation transform our member experience, and leave fingerprints on a platform that touches thousands of lives.

WHAT MAKES THIS ROLE DIFFERENT

• You'll have a direct line to executive leadership and the autonomy to drive real strategic decisions — not just execute someone else's vision.
• You'll be building in a space that matters: healthcare navigation, benefits, and member experience are ripe for intelligent, thoughtful innovation.
• You'll balance the art of innovation with the discipline of operational excellence — this isn't moonshots only; it's sustainable, meaningful product progress.
• You'll be a builder and a bridge — connecting the dots between member needs, client outcomes, engineering partners, and organizational goals.

WHAT YOU'LL DO

Drive Product & Innovation Strategy

• Partner with executive leadership to identify where AI, automation, and data can create breakthrough moments for members and clients.
• Evaluate market trends, client feedback, and operational realities to surface the highest-impact opportunities.
• Build business cases, strategic recommendations, and implementation roadmaps for new product initiatives.
• Translate organizational goals into a clear, prioritized product strategy — then own it.
• Serve as a trusted advisor to leadership on emerging technologies and healthcare innovation.

Evolve & Optimize Our Technology Platform

• Oversee the performance and evolution of TouchCare's existing technology ecosystem.
• Identify opportunities for workflow improvements, platform enhancements, and process efficiencies.
• Balance new innovation against the reliability and scalability of what we've already built.
• Manage technology vendors, engineering partners, and consultants — keeping everyone aligned and accountable.
• Ensure our systems remain compliant, scalable, and deeply connected to user needs.

Lead the Full Product Development Lifecycle

• Own the journey from concept to launch — gathering feedback, writing requirements, defining success metrics, and driving adoption.
• Synthesize input from clients, brokers, members, and internal teams into a coherent product vision.
• Keep stakeholders aligned and engaged throughout development.

Champion AI & Automation — Thoughtfully

• Identify where AI and automation can amplify — not replace — our high-touch service model.
• Lead responsible AI implementation that enhances the member experience in real, measurable ways.
• Stay ahead of the curve on healthcare AI trends and emerging technologies.

Turn Data Into Decisions

• Build out reporting, analytics, and benchmarking capabilities that drive smarter decisions.
• Define KPIs and success metrics that matter — and show the ROI of technology investments to clients and leadership.

WHERE YOU'LL START

From day one, you'll dig into some of our most exciting initiatives:

• Open Enrollment Decision Support Tools
• AI-Powered Member Engagement Solutions
• Leave of Absence Technology Enhancements
• Claims Analytics & Employer Reporting
• Healthcare Navigation Enhancements
• Member Outreach & Communication Automation
• Employer Analytics & Dashboards
• Internal Workflow Optimization & Automation
• Future Technology-Enabled Service Offerings

You'll also take stewardship of our existing platforms — ensuring they remain scalable, high-performing, and deeply aligned with where we're heading.

WHO YOU ARE

• A strategic product leader who knows how to translate vision into execution — not just slides into backlogs.
• Someone who's energized by complexity and comfortable navigating ambiguity without losing momentum.
• A natural collaborator who builds trust with technical teams and non-technical stakeholders alike.
• Curious about AI and automation — and thoughtful about deploying them responsibly.
• Motivated by mission: you want your work to matter, not just ship.

Why Join Us?

• Professional Growth: Gain exposure to diverse accounting functions and portfolio company
• management.
• Collaborative Environment: Work closely with a supportive team that values your contribution.
• Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.

Compensation: The salary range for this role is $160,000–$180,000 , based on experience, skills, qualifications, and alignment with the scope of the role.

Benefits: TouchCare offers a competitive benefits package, including medical, dental, vision, paid time off, parental leave, and other company-sponsored benefits.

Location & Work Environment: This role is based at our Stamford, CT headquarters and is expected to be onsite 5 days per week.

TouchCare is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.