Field Service Technician - Baltimore, MD

Field Service TechnicianAt Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.Why Vertiv is the best company for Field Service professionals:Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety cultureCompany leaders have many years of hands-on Field Service experience in this industry and many othersTremendous focus is placed on employee technical and leadership developmentTechnical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learningCompetitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & moreAbundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guidesCompany-wide commitment to promoting a strong work/life balanceAn employer-of-choice for Veterans with technical backgroundsThe Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment, including retail, financial, and municipal customers.Responsibilities:Perform service tasks as assigned and as per company policies and proceduresCapable of working under direct supervision or independently based upon training completionRender on-site and phone assistance to customersCommunicate with Technical Support on technical or procedural issuesImplement Field Change Notices per published guidelinesKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service TipsSafety:Operate in a safe manner in accordance with published safety guidelinesMaintain and operate company vehicle in accordance with local laws and company policyMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines – "14 hours rule"Report all work related accidents or injuries within 24 hours to the appropriate personnel.Administration:Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelinesMaintain individual inventory and perform cycle counts in accordance with company policyMaintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policiesCustomer Satisfaction:Provide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer where applicableComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignmentStrive to provide all customers a "first time fix" for their equipmentMaintain customer satisfaction rates per company guidelinesAttend Customer Meetings as requiredPerformance:Maximize productivity by combining service opportunitiesComplete all technical and administrative work in an efficient and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate per company guidelinesPerform inventory cycle counts per company guidelinesAdhere to company dress code and safety regulationsMeet or exceed on-site response time requirements for each customerUnderstand and comply with company startup/escalation processes and proceduresMaintain proper and adequate level of internal communicationsQualifications:Experience (one or more of the following)ASEET or AMEET, or progress towards, is preferredHigh School or Vocational School Diploma2-4 years military experience in a related technical field0-2 years of relevant industry experienceInterpersonal and Administrative Skills:Communicate professionally and respectfully in both written and verbal formsManage time effectively by prioritizing and balancing technical tasks with administrative tasksCollaborative with peers, customers, suppliers, and leadershipComplete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashionTechnical skills:Make basic site evaluation skills to include: environmental temperature, and general operating conditionsFamiliarity with electrical / electronic test equipment and fundamentalsFollow written technical documentation (i.e. procedures and product manuals) to perform service tasksEmploy elementary fix/repair techniques based on directed supervisionComplete service tasks and return unit to full operating conditions based upon directed supervisionSummarize and report all work related tasks performed in written and verbal formEfficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)Working Conditions:Travel is requiredFlexible schedules (weekends, evenings, and holidays)Valid driver's licenseDue to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.Physical Requirements:While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.The Vertiv Opportunity:The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.Our Core Principles: Safety | Integrity | Respect | Teamwork | InclusionOur Strategic Priorities:High-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial StrengthVertiv Behaviors:Own itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communication