Manager, Facilities Operations

Work Shift Day

Scheduled Weekly Hours

40

Summary

Provides leadership and oversight of the Facilities Management Department to ensure the safe, reliable, and efficient operation of hospital infrastructure, utility systems, and building equipment. Responsible for the daily management of maintenance operations, utility distribution systems, life safety compliance, skilled trades personnel, and contracted service providers. Ensures the continuous operation of critical building systems in support of patient care, regulatory compliance, and organizational objectives.

Job Description

Job Duties

• Assist with the daily management of the Facilities Management Department (221) and Building Utilities (215).
• Directs daily maintenance, repair, inspection, and operational activities for hospital and clinic facilities and infrastructure.
• Prioritizes and coordinates corrective, preventive, and predictive maintenance programs.
• Monitors work order completion, labor utilization, equipment reliability, and service levels to ensure efficient operations.
• Evaluates staffing and contract labor requirements based on operational demands and system reliability needs.
• Oversees contracted maintenance and specialized service providers.
• Maintains an effective computerized maintenance management system (CMMS) to support planning, scheduling, documentation, and reporting activities.
• Oversees the operation, maintenance, testing, and repair of critical utility systems including HVAC, electrical distribution, plumbing, medical gas systems, building automation systems, emergency power generation, fuel systems, and associated infrastructure.
• Monitors system performance and reliability through routine inspections, testing, trending, and analysis.
• Coordinates utility outages, shutdowns, and restoration activities to minimize disruption to patient care and hospital operations.
• Responds to facility emergencies and equipment failures, providing leadership and coordination during incident response and recovery efforts.
• Supports utility management initiatives and monitoring of energy consumption and performance trends.
• Ensures compliance with applicable NFPA, CMS, DNV and other accreditation standards, OSHA, state, and local regulatory requirements.

• Supports Environment of Care, Life Safety, Emergency Management, and Utility Management programs.
• Ensures required inspections, testing, maintenance activities, and documentation are completed in accordance with regulatory and accreditation standards.
• Participates in regulatory surveys and assists in the development and implementation of corrective action plans.
• Assists with life safety system monitoring and deficiency management activities.
• Hires, trains, supervises, and evaluates maintenance technicians, plant operators, engineers, and skilled trades personnel.
• Provides coaching, mentoring, and performance management for team members.
• Promotes a culture of safety, accountability, customer service, operational excellence, and continuous improvement.
• Develops staff competencies through training, certification, and professional development opportunities.
• Serves as a technical resource and operational leader for maintenance and utility system issues.
• Assists in the development and management of departmental operating budgets.
• Monitors expenditures and identifies opportunities for cost savings, equipment optimization, and operational efficiencies.
• Reviews and approves departmental purchases and service contracts within delegated authority.
• Assists with equipment replacement planning and long-range infrastructure renewal initiatives.
• Identifies opportunities to improve system reliability, asset life cycle management, and maintenance effectiveness.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports and addresses unsafe conditions, incidents, and injuries.
• Promotes workplace safety and ensures compliance with departmental safety programs.
• Ensures safe work practices are followed for lockout/tagout, confined space entry, electrical safety, hot work, and other applicable maintenance activities.

Knowledge, Skills and Abilities

• Strong leadership, communication, and interpersonal skills.
• Extensive knowledge of plant operations, utility systems, maintenance management, and healthcare infrastructure.
• Knowledge of HVAC, electrical distribution, plumbing, medical gas, emergency power, building automation, and utility management systems.
• Working knowledge of NFPA standards, CMS Conditions of Participation, DNV and other accreditation standards, OSHA regulations, and healthcare facility codes.
• Ability to analyze system performance data and implement operational improvements.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience managing computerized maintenance management systems (CMMS).
• Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams.
• Ability to manage multiple priorities in a complex, mission-critical healthcare environment.

Professional Experience

• Five (5) years of progressively responsible experience in healthcare plant operations, facilities engineering, maintenance management, building operations, or a related field required.
• Previous supervisory or management experience required.
• Healthcare plant operations or hospital engineering experience preferred.

Education

• Associate’s degree in Facilities Management, Electrical or Mechanical Engineering discipline, Business Administration, or related field required.
• Bachelor's degree preferred.
• Equivalent combination of education and experience may be considered.

Licensure, Certification, Registration

• Valid Driver's License required.
• Must have and maintain a good driving record. Motor vehicle record will be reviewed as part of the background check prior to hire or transfer.
• Certified Healthcare Facility Manager (CHFM) preferred.

Physical Requirements

Very Heavy: Exert 100 lbs. of force occasionally and/or 50lbs. of force frequently

Pay Rate Type

Salary

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.