Personal Lines Insurance Customer Service Representative
Protouch Staffing
Personal Lines Insurance Producer
Seeking a Personal Lines Insurance Producer
Job Roles and Responsibilities
- Assist clients with policy inquiries related to auto, home, renters, and personal insurance lines
- Process policy changes including endorsements, updates, and cancellations
- Support renewals, billing questions, and payment-related issues
- Issue certificates of insurance and other required policy documents
- Communicate effectively with insurance carriers and underwriters
- Maintain accurate and up-to-date client and policy records
- Provide timely and professional customer service to policyholders
- Support claims-related inquiries and coordinate with carriers when needed
Qualifications and Certifications
- Active Illinois Property and Casualty License (mandatory)
- Prior experience in insurance customer service or personal lines support
- Familiarity with insurance agency management systems such as AMS (preferred)
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Ability to handle high-volume client interactions and service requests
Benefits
- Medical insurance
- Dental insurance
- Paid time off
- Competitive salary
Vacancy posted 15 hours ago
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